Kyle Robertson

Manage digital content driving year over year growth in online traffic and gross demand
• Analyze consumer behavior to improve online experience
• Provide weekly business recaps analyzing sales trends, top sellers, and vendor performance
• Lead monthly and quarterly business presentations to review online KPIs with company-wide vendors
• Primary contact for customer feedback pertaining to PIP presentation and brand performance
• Facilitate new online item onboarding to meet product launch deadlines
• Focus on SEO optimization to increase traffic.
• Maintain strong supplier and cross-functional relationships by creating and aligning on effective project plans

• Address and resolve all customer escalation issues and ensure Associates involved are providing the highest level of customer service
• Move throughout store assisting customers, and making sure Associates are seeking out customers to help and providing excellent customer service
• Teach, train, evaluate, and provide guidance to Associates throughout the day
• Prioritize and communicate messages, priorities, and tasks to all DSs and Floor Associates

• Responsible for fast-paced, direct customer facing issues which often involve technical mastery.
• Oversee the daily operations of the front end of fast paced retail.
• Prepare weekly employee work schedules for team members and communicate directives with changing company standards.
• Oversee fast-paced front end operations and customer service needs.
• Use internal software daily including Enhanced Special Services to satisfy customer needs and queries.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues on a daily basis.
• Evaluated employee performance and coached and trained to improve weak areas.
• Provided supportive link between external customers and internal operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Consistently worked alongside other team members in a fast-paced and detail-oriented environment to drive results and customer service.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Collaborated with internal partners to effectively resolve technical issues with payment and product fulfillment using store systems or customer-facing, interpersonal issues.

• Trained new associates on basic and advanced shipment procedures.
• Followed SOPs to avoid mix-ups and damages to orders.
• Received and reviewed new orders, located requested merchandise and promptly initiated processing.
• Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.