Kyle Robson
Raleigh,NC
Summary
Experienced hospitality professional with over eight years in high-volume and fine dining environments. Skilled in effective communication and teamwork, excelling in fast-paced settings. Capable of rapid adaptation and problem-solving to ensure consistent, high-quality service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Runner (Full-Time)
Epic Chophouse
Raleigh, NC
05.2026 - Current
- Delivered meals accurately and efficiently while coordinating with kitchen staff and servers to maintain exceptional guest service.
- Monitored table progress to ensure timely service and order accuracy, enhancing guest satisfaction.
- Communicated with culinary and front-of-house teams to quickly resolve issues, maintaining smooth operations in fast-paced fine dining environment.
- Assisted with table maintenance and fulfilled guest requests to support efficient restaurant operations.
Server (Full-Time)
Olive Garden
Raleigh, NC
07.2025 - 04.2026
- Delivered attentive, personalized service while building rapport with guests and ensuring an exceptional dining experience.
- Managed multiple tables simultaneously, ensuring order accuracy and professionalism during peak business hours.
- Recommended menu items and processed payments while maintaining a clean, organized dining section to support efficient service.
- Resolved guest concerns promptly, enhancing overall customer satisfaction and loyalty.
Hospitality Team Member (Part-Time)
Angus Barn
Raleigh, NC
11.2020 - 05.2025
- Supported high-volume private events, weddings, corporate functions, and daily restaurant operations while maintaining fine dining service standards.
- Supported guest service, event setup, food service, and operational support across departments, enhancing guest satisfaction and event success.
- Executed front-of-house and back-of-house roles, including server assistant, event server, saloon host, seasonal shipping associate, dishwasher, and laundry attendant, contributing to overall service quality.
- Worked with management and team members to streamline operations during peak periods, ensuring exceptional guest experiences.
- Adapted quickly to changing staffing needs by cross-training in several positions throughout the restaurant.
Server (Part-Time)
Brasa Brazilian Steakhouse
Raleigh, NC
02.2018 - 05.2019
- Demonstrated extensive menu knowledge to provide tailored recommendations and deliver exceptional customer service.
- Delivered tableside meat service with precision and attention to guest preferences, ensuring an engaging fine dining experience.
- Coordinated with servers and grill staff to ensure timely food service and enhance guest satisfaction.
Front Desk Receptionist (Part-Time)
Fitness 19
Raleigh, NC
09.2016 - 01.2018
- Greeted members and guests while managing check-ins, membership inquiries, and appointment scheduling.
- Resolved member inquiries and supported front desk operations to ensure professional customer service.
- Managed phone communications and point-of-sale transactions while overseeing daily administrative tasks.
- Maintained clean, organized, welcoming environment to enhance member and guest experience.
Education
Bachelor of Science - Interpersonal and Organizational Communication
East Carolina University
Greenville, NC05-2023
Skills
- Food Safety
- Order Management
- Customer Service Excellence
- Team Collaboration
- Multitasking
- Attention to Detail
- Time Management
- Professional Communication
- Adaptability
- Problem Solving
- Conflict Resolution
- Team Support
- Organization
- Cultural Awareness
Accomplishments
- - Graduated with a 4.0 GPA while balancing college coursework and continuous employment.
- - Cross-trained across multiple departments at Angus Barn, demonstrating adaptability and operational versatility.
- - Accumulated more than eight years of customer-facing hospitality experience in fast-paced, high-volume dining environments.
Certification
CPR/AED & First Aid
Timeline
Food Runner (Full-Time)
Epic Chophouse
05.2026 - Current
Server (Full-Time)
Olive Garden
07.2025 - 04.2026
Hospitality Team Member (Part-Time)
Angus Barn
11.2020 - 05.2025
Server (Part-Time)
Brasa Brazilian Steakhouse
02.2018 - 05.2019
Front Desk Receptionist (Part-Time)
Fitness 19
09.2016 - 01.2018
Bachelor of Science - Interpersonal and Organizational Communication
East Carolina University