Kyle Santos
Las Vegas,NV
Summary
Poised individual with well-developed skills, which include Client Relations and Customer Service resulting from career spanning 10+ years working positions such as Sales Coordinator for Luxor Hotel and Casino or Real Estate Team Manager for Signature Real Estate Group. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Luxor Hotel and Casino
Las Vegas, NV
08.2023 - Current
- Prepare and edit internal/external correspondence, communications, presentations and other documents; maintain databases and spreadsheets for three to four sales professionals
- Process reservations, confirmations, cancellations, special handling alerts, and amenities as needed; process and confirm room, upgrade, show ticket, restaurant, and nightclub inquiries for various external partners and guests
- Maintain and support calendars for multiple leaders that are rapidly changing, ensuring that leadership and supporting team members have all relevant materials and information for each meeting, and appropriate time is built in for preparation and travel
- File, retrieve documents, gather reference materials, conduct research, and collect data to prepare reports and documents as necessary
- Receive incoming calls and assist where appropriate, evaluate the nature of calls and forward to appropriate departments
- Complete other projects, such as completing RFPs for corporate negotiated accounts, as assigned
Groups Services Specialist
MGM Resorts Corporate
Las Vegas, NV
01.2023 - 08.2023
- Perform tasks associated to housing related needs for groups such as, but not limited to, building multiple property blocks and rates in Passkey, Amadeus and property management system(s), monitoring pick up reports, inputting reservations, assisting callers, offering upsell opportunities, and managing sub-block agreements
- Maintain timely communication, both written and verbal, between group contacts, clients, sales & service managers, and supervisors/management, providing expedient guest resolution within established scope of authority
- Review sales contracts to ensure all contractual obligations are met
- Maintain and monitor rates, availability, inventory levels, bookings, and content information for all channels of distribution
- Accommodate, prepare, and distribute all special reporting/tracking requests/needs for group contacts, meeting planners, and management
- Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed; prepare estimated charges for groups and collects payment as applicable
- Attend pre-conferences, pre-planning, off-site meetings and post-conference meetings with clients and hotel staff as needed
- Maintain current knowledge/familiarity with all hotel services/features of MGMRI properties and local attraction
Real Estate Team Manager
Signature Real Estate Group
Henderson, NV
10.2020 - 01.2023
- Planned and coordinated open house events to move properties.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Maintained current and accurate CRM database of prospective customers.
- Verified accuracy of documentation and fund disbursements for sales.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements.
Front Desk Agent
The Cosmopolitan Hotel and Casino
Las Vegas, NV
03.2019 - 01.2020
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Facilitated successful front desk operations for high-volume hotel.
Real Estate Agent
Life Realty at The District
Henderson, NV
01.2018 - 03.2019
- Facilitate meetings with lenders, architects, engineers, and property managers to ensure efficient, successful completion of projects.
- Negotiate lease terms and prices with each client
- Use proactive marketing and networking to generate high-potential leads and build a robust client base.
- Educate buyers and sellers on all aspects of the housing market and property sales process.
- Continually hone market strategy by tracking which campaigns generate the most interest
Guest Service Representative
Vdara Hotel & Spa
Las Vegas, NV
08.2009 - 12.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Arranged special accommodations for guests to enhance visitor experiences.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Education
Bachelor of Arts - Digital Filmmaking And Video Production
The Art Institute
Las Vegas12.2014
High School Diploma -
Desert Pines High School
Las Vegas, NV06.2008
Skills
- Client Relations
- Contract Preparation
- Leads Prospecting
- Closings Coordination
- Purchase Agreement Writing
- Teamwork and Collaboration
Accomplishments
- Led team to achieve in excess of 4 Million in sales, earning recognition from upper management and brokerage.
- Rated highly on guest surveys due to professionalism, exceptional service and quick response times.
- Consistently maintained high customer satisfaction ratings.
- Recognized as "Hospitality Hero" for outstanding performance and team contributions.
Certification
- Certificate of Completion : MGM Resorts Jump Start Career Development Program
Timeline
Sales Coordinator
Luxor Hotel and Casino
08.2023 - Current
Groups Services Specialist
MGM Resorts Corporate
01.2023 - 08.2023
Real Estate Team Manager
Signature Real Estate Group
10.2020 - 01.2023
Front Desk Agent
The Cosmopolitan Hotel and Casino
03.2019 - 01.2020
Real Estate Agent
Life Realty at The District
01.2018 - 03.2019
Guest Service Representative
Vdara Hotel & Spa
08.2009 - 12.2017
Bachelor of Arts - Digital Filmmaking And Video Production
The Art Institute
High School Diploma -
Desert Pines High School
- Certificate of Completion : MGM Resorts Jump Start Career Development Program
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