Kyle Seibert
Monon,IN
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.
Overview
29
29
years of professional experience
Work History
Retail Service Specialist
O’Reilly Auto Parts
Monticello, IN
06.2019 - Current
- Assisted customers in making informed purchase choices and selecting products.
- Attended to customer complaints and processed product return or replacement requests.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Processed customer payments, generated bills and filled out warranty cards.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Fulfilled customers' special requests for merchandise and delivery times.
Postal Clerk
USPS
Rensselaer, IN
05.2011 - 08.2016
- Sorted mail according to size, shape, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Diesel Technician
US Navy
Norfolk, VA
09.1990 - 10.2010
- Removed components and completed repairs or installed new replacements.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Troubleshot systems, traced problems and diagnosed root causes.
- Replaced parts such as belts, hoses and motors on different systems.
- Assessed engines to inform preventive maintenance work.
- Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
- Diagnosed mechanical problems for repair or replacement.
Education
High School Diploma -
Frankfort Senior High School
Frankfort, IN06.1984
Skills
- Computer Proficiency
- Customer Inquiries
- Reporting and Performance Analysis
- Inventory Control Processes
- Employee Performance Evaluations
- Delegation and Supervision
- Item Ticketing and Pricing
- Ability to Lift 40 Pounds
- Cash Handling and Reconciliation
Timeline
Retail Service Specialist
O’Reilly Auto Parts
06.2019 - Current
Postal Clerk
USPS
05.2011 - 08.2016
Diesel Technician
US Navy
09.1990 - 10.2010
High School Diploma -
Frankfort Senior High School
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