Summary
Overview
Work History
Education
Skills
Timeline
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Marquisha Hames

Bellflower,Ca

Summary

Service-focused professional and friendly team player with a gift for building productive working relationships. Extensive cash handling experience. Upbeat, flexible, diverse sales consultant with 7 years’ experience in customer service. Driven and results-focused professional. Reliable retail service specialist exceptional customer service skills. Processes customer transactions, and identifies and resolves customer conflicts. Commended for consistently contributing to company growth through successful cross sell opportunities.

Overview

15
15
years of professional experience

Work History

Retail service specialist

Automobile Club of So Calif
04.2023 - Current
  • Upsell and cross-sell customers on available products and services, consistently exceeding sales targets with proactive strategies. Handel DMV transactions assisting members with obtaining registration, stickers and information. Reception duties including directing members to the right departments handing out maps and product information as well. Providing legendary service to all our members.

General Manager

Jamba Juice
04.2017 - 06.2018
  • Coach, counsel, and train team members and shift managers performance
  • Creating and maintaining a highly productive work environment
  • Drive customer service satisfaction
  • Manage profits and losses, store level sales, and finances such as staffing and inventory costs.

Sales Associate

Sprint Arch telecom
10.2016 - 04.2017
  • Helped customers select products that best fit their personal needs
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Maintained visually appealing and effective displays for the entire store.

Cashier

Buffalo Wild Wings (seasonal)
01.2015 - 08.2015
  • Greet customers in a timely fashion, while quickly determining their needs
  • Maintain cleanliness and organization
  • Counted in merchandise and stock them
  • Took calls for takeout orders
  • Introduced new products and items to guest.

Training General Manager

Jamba Juice
10.2009 - 12.2014
  • Held groups meetings
  • Supervised shifts and assigned tasks to team members
  • Managed money when needed
  • Trained new employees
  • Sent emails and held important calls for the company.

Intern

Kelly Service Bp Summer Youth
06.2008 - 07.2008
  • Worked on a team of six to assist the department
  • Provided support to other departments as needed
  • Participated in Safety Program
  • Assisted at the Front Desk in the Medical Department
  • Ensured that employees followed company Safety Procedures
  • Worked in the Pipe and Wielding and Plasma drawing Department
  • Build walkways for the Special Educational Students.

Education

High School Diploma -

Centennial High School
Compton, CA

Journalism -

Cerritos Junior College
Cerritos, CA

Skills

  • Cash handling
  • Professional and friendly
  • Careful and active listener
  • Data Entry
  • Computer proficiency
  • Active Learning

Timeline

Retail service specialist

Automobile Club of So Calif
04.2023 - Current

General Manager

Jamba Juice
04.2017 - 06.2018

Sales Associate

Sprint Arch telecom
10.2016 - 04.2017

Cashier

Buffalo Wild Wings (seasonal)
01.2015 - 08.2015

Training General Manager

Jamba Juice
10.2009 - 12.2014

Intern

Kelly Service Bp Summer Youth
06.2008 - 07.2008

High School Diploma -

Centennial High School

Journalism -

Cerritos Junior College

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Marquisha Hames