Sherlyn Lopez
Immokalee,FL
Summary
Retail Service Specialist with experience in maintaining accurate sales records and ensuring proper inventory management through effective stock replenishment. Demonstrated ability to assist customers with product inquiries while promoting current promotions and store policies. Collaborated with team members to maintain a clean and organized shopping environment, contributing to overall customer satisfaction. Trained new employees on store operations, enhancing team efficiency and service delivery.
Customer-focused Retail Service Specialist known for highly productive and efficient task completion. Bring specialized skills in inventory management, customer relationship building, and sales strategy implementation. Excel in communication, teamwork, and adaptability to meet and exceed customer expectations while fostering positive shopping experiences.
Overview
2
2
years of professional experience
Work History
Retail Service Specialist
O’Reilly
Lehigh, FL
08.2023 - 06.2025
- Maintained accurate records of all sales transactions using point-of-sale systems.
- Verified that all items were rung up properly at checkout counters.
- Replenished merchandise on shelves according to planograms ensuring proper rotation of stock.
- Restocked inventory as needed throughout the day to ensure adequate availability for customers' needs.
- Researched product information for customers inquiring about specific products or services.
- Worked with team members to keep department clean, tidy, well-stocked, attractive and safe for shoppers.
- Assisted management in training new employees on register operations and store policies.
- Performed daily opening and closing procedures including counting money in the register drawer.
- Ensured store was clean, neat and organized at all times.
- Informed customers of current promotions, pricing and exchange and return policies.
- Greeted customers and provided assistance with product selection.
- Handled customer complaints professionally and courteously when necessary.
- Maintained an updated knowledge of store promotions, policies regarding payment and exchanges, and security practices.
- Assisted in the unloading of trucks, stocking shelves, setting up displays and organizing merchandise areas.
- Promoted sales through suggestive selling techniques while maintaining a high level of customer service.
- Followed safety guidelines when lifting or moving heavy objects around the store.
- Accurately recorded information into the computer system for tracking purposes.
- Operated cash registers to accurately process payments from customers.
- Provided customer service by answering questions and resolving issues promptly.
- Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
Education
High School Diploma -
Immokalee High School
Immokalee, FL05-2023
Skills
- Inventory management
- Sales reporting
- Cash handling
- Customer relationship management
- Team collaboration
- Employee training
- Effective communication
- Problem resolution
- Attention to detail
- Safety compliance
- Cash handling accuracy
- Excellent written and oral communication
- Sales proficiency
- Store maintenance
- Adaptive learning
- Good communication skills
- Empathy and patience
- Team Training
- Store operations
- Opening and closing duties
- Returns processing
- Customer service
- Skill development
Timeline
Retail Service Specialist
O’Reilly
08.2023 - 06.2025
High School Diploma -
Immokalee High School