Summary
Overview
Work History
Education
Skills
Recognition
Timeline
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Alexander Podsada

Carpentersville,IL

Summary

Detail-oriented and customer focused. Over 5 years of experience in providing exceptional customer service and support. Proven track record of resolving customer inquiries and concerns promptly and effectively. Skilled in building rapport with customers and maintaining long-lasting relationships. Efficient in handling high volume of customer interactions while meeting and exceeding customer satisfaction goals. Strong communication and problem-solving skills with a dedication to delivering top notch service. Seeking to leverage my customer service expertise to contribute to a dynamic team and drive positive customer experiences.

Overview

5
5
years of professional experience

Work History

Retail Service Specialist

O'Reilly Auto Parts
10.2024 - 03.2025
  • Completed point of sale opening and closing procedures, reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Inventory Specialist

Walgreens
01.2024 - 10.2024
  • Coordinate with vendors and suppliers to maintain optimal stock levels and ensure timely delivery of inventory
  • Regularly perform inventory counts and audits to ensure accuracy and consistency in stock levels
  • Implemented efficient inventory control processes to minimize waste, reduce holding costs, and optimize warehouse space

Frozen Manager

Jewel-Osco
10.2023 - 01.2024
  • Managed inventory of frozen goods, ensuring proper rotation and minimizing waste
  • Conducted regular quality control checks to maintain high standards for product presentation and freshness
  • Implemented strategic merchandising strategies to drive product visibility and improve presentation in frozen food aisles

Customer Service Associate

Walgreens
06.2021 - 07.2023
  • Demonstrated ability to maintain a positive attitude and provide exceptional customer service over the phone and in person
  • Collaborated with team members to ensure smooth operations and consistently meet or exceed performance goals
  • Assisted customers with product selection and recommendations, resulting in increased sales and customer satisfaction

Team Captain

Heat United
01.2021 - 12.2021
  • Led Heat United soccer team
  • Successfully managed 20+ members, promoting teamwork and performance
  • Served as a liaison between team, coaches, and officials during athletic competitions

Personal Shopper

Woodman's Market
08.2020 - 04.2021
  • Demonstrated strong attention to detail in selecting and curating items to meet clients' style and budget requirements
  • Utilized excellent interpersonal skills to build relationships with clients and understand their individual preferences and needs

Education

Bachelor of Science - Business Finance

University of Phoenix
03-2026

Associates in Science - undefined

Elgin Community College
Elgin, Illinois
05.2021

High School Diploma - undefined

Harry D Jacobs High School
Algonquin, Illinois
05.2021

Skills

  • Customer Service
  • Microsoft Office
  • Leadership
  • Independent
  • Team Collaboration
  • Goal-Oriented
  • Analytical Thinking
  • Oral Communication
  • Inventory Management
  • Inventory Auditing
  • Adaptability
  • Time Management
  • Attention to Detail
  • POS systems
  • Cash Handling

Recognition

  • Elected Team Captain, 2021
  • Honor Roll for all semesters prior to Dual Credit Program, 2017-2019

Timeline

Retail Service Specialist

O'Reilly Auto Parts
10.2024 - 03.2025

Inventory Specialist

Walgreens
01.2024 - 10.2024

Frozen Manager

Jewel-Osco
10.2023 - 01.2024

Customer Service Associate

Walgreens
06.2021 - 07.2023

Team Captain

Heat United
01.2021 - 12.2021

Personal Shopper

Woodman's Market
08.2020 - 04.2021

Associates in Science - undefined

Elgin Community College

High School Diploma - undefined

Harry D Jacobs High School

Bachelor of Science - Business Finance

University of Phoenix

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Alexander Podsada