Steven Fruichantie
Aberdeen,WA
Summary
Started as a lube tech within 2 months was promoted to store lead switched to working on hoods improving sales making recommendations based on mileage of vehicle replacing air filters, cabin filters, ac recharges, transmission services on automatic and cvt transmissions, differential and transfer case services, replacing light bulbs ,wipers blades i have a good work ethic followed procedures to ensure no mistakes would happen did my best always showed up to work on time rarely was I late to work
I have completed refrigerent certification with macs
Overview
4
4
years of professional experience
Work History
Retail Service Specialist
Oreilly Auto Parts
Aberdee
12.2023 - Current
- Assisted customers with product inquiries and recommendations, enhancing overall shopping experience.
- Maintained accurate inventory levels, contributing to efficient stock management and replenishment.
- Processed sales transactions quickly and accurately, ensuring a smooth checkout process for customers.
- Collaborated with team members to achieve store goals and improve customer satisfaction ratings.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills and empathy.
- Trained new employees on company policies and procedures, fostering a knowledgeable workforce.
- Ensured compliance with safety standards while handling products, promoting a safe shopping environment.
- Attended to customer complaints and processed product return or replacement requests.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
Store Lead
Fast Lube and Oil
80 S Boone Street Aberdeen Wa
07.2022 - 12.2023
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on service protocols and customer engagement techniques.
- Optimized workflow processes to enhance service delivery and reduce wait times.
- Resolved customer inquiries and complaints, fostering positive relationships and brand loyalty.
- Managed inventory levels and coordinated restocking efforts for oil and lubricant products.
- Collaborated with management on promotional campaigns to drive sales growth in services offered.
- Conducted regular inspections of equipment and facilities to maintain operational efficiency.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
- Answered questions about store policies and addressed customer concerns.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Conducted routine oil changes and fluid checks to ensure vehicle performance and safety.
- Maintained clean work environment following safety protocols and best practices.
- Assisted in training new technicians on standard operating procedures and equipment use.
- Implemented preventative maintenance strategies to extend vehicle lifespan and reliability.
- Greeted customers and answered questions about oil changes and other services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Education
High School Diploma -
Aberdeen High School
Aberdeen, WASkills
Good communication skills
Excellent written and oral communication
Reliability and punctuality
Customer relations
Customer service
Opening and closing duties
Maintaining safety standards
Team leadership
I also do my own repairs such as brakes, oil changes, transmission service, tune up, intake manifold gasket replace
Timeline
Retail Service Specialist
Oreilly Auto Parts
12.2023 - Current
Store Lead
Fast Lube and Oil
07.2022 - 12.2023
High School Diploma -
Aberdeen High School