Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Service Specialist
Oreily's Auto Parts
10.2024 - Current
Delivered exceptional customer service, resolving inquiries and enhancing satisfaction.
Assisted in inventory management, ensuring accurate stock levels and efficient replenishment.
Trained new staff on operational procedures and customer engagement techniques.
Streamlined checkout processes, reducing wait times and improving transaction accuracy.
Commercial Tire Technician
Raben Tire
Cape Girardeau, United States
03.2021 - Current
Dismounted, mounted and repaired tires according to manufacturer specifications.
Rotated, mounted and balanced tires on cars, trucks and vans.
Inflated tires to prescribed PSI per load requirements to optimize tire safety.
Maximized efficiency by coordinating changing and rotating of tires.
Repaired punctures by locating leaks, removing embedded objects and patching holes.
Assisted team by keeping shop tidy, clean and free of safety hazards.
Used shop machinery to balance tires and align vehicles for optimal performance.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Assistant Store Manager
Dollar Tree
Cape Girardeau, MO
03.2017 - 01.2020
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
High School Diploma -
Central High School
Cape Girardeau, MO
09.2016
Timeline
Retail Service Specialist
Oreily's Auto Parts
10.2024 - Current
Commercial Tire Technician
Raben Tire
03.2021 - Current
Assistant Store Manager
Dollar Tree
03.2017 - 01.2020
High School Diploma -
Central High School
Skills
Problem Solving
Decision Making
Team Leadership
Time Management
Detail-Oriented
Customer Service Management
POS Terminal Operations
Multitasking and Prioritization
Money Handling
Returns processing
Sales support
Parts identification
Parts documentation
Customer service
Ordering parts
Invoice processing
Order fulfillment
Sales training
Forklift operation
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemote
Certification
Licensed forklift operator - 5.5 years
Licensed hvac technician with EPA 608 universal certificate