Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Ripoll

El Dorado,CA

Summary

Proficient in managing retail operations, delivering exceptional customer service, and training teams. Recognized for strong parts knowledge and adaptability, ready to contribute to improved store performance and customer engagement.

Overview

3
3
years of professional experience

Work History

Retail Service Specialist

O'Reilly Auto Parts
Cameron Park, CA
05.2024 - 11.2025

while I was a RSS at O'reilly I acted mostly as an assistant store manager.

My responsibilities were

  • Unlock and open the store 2-3 times a week.
  • Count and balance the safe and all register drawers.
  • Make bank deposits.
  • Delegate all parts specialist and delivery drivers and manage the "first call" counter for professional customers.
  • Break down and check in merchandise pallets.
  • Build and wrap pallets of returned items and core batteries and write a shipment manifest.
  • Stock merchandise.
  • Perform cycle counts and make inventory corrections.
  • File daily packet of inventory paperwork.
  • Install car batteries and wiper blades.
  • Go out for sales calls weekly.
  • Resurface rotors.
  • Train new employees.
  • Complete daily training and pass test on parts knowledge.
  • Lookup and find parts for customers.
  • Make outside purchase orders for customers.
  • Order merchandise for the store.
  • Make occasional deliveries to shops.
  • Maintain cleanliness in the parking lot, Bathrooms, and sales floor.
  • close and lock the store 2-3 times a week

Team Member

Car-izma Auto Spa
Cameron Park, CA
04.2023 - 01.2024

My responsibilities were

  • sell and upsell car washes.
  • vacuum and wipe down interior and exterior of cars.
  • drive cars to the wash tunnel
  • stock drinks and oil filters.
  • maintain cleanliness of the property

Education

High School Diploma - High School

Charter College And Career Prep
Placerville, CA
07-2026

Skills

  • Good communication skills
  • Excellent written and oral communication
  • Reliability and punctuality
  • Empathy and patience
  • Parts knowledge
  • customer service
  • employee management
  • Cash handling accuracy
  • inventory management
  • Adaptive learning
  • POS system operation
  • Locating parts
  • Telephone etiquette
  • Store maintenance
  • Loss prevention strategies

Timeline

Retail Service Specialist

O'Reilly Auto Parts
05.2024 - 11.2025

Team Member

Car-izma Auto Spa
04.2023 - 01.2024

High School Diploma - High School

Charter College And Career Prep