Kyle Shaw
Hagerstown,MD
Summary
Experienced food service professional with strengths in cooking, inventory control, food safety, and team support. Known for fast, accurate preparation, smooth daily operations, and consistent customer service.
Overview
29
29
years of professional experience
Work History
Cook
Dunkin' Donuts
Hagerstown, Maryland
12.2024 - Current
- Prepared Dunkin' Donuts breakfast sandwiches and baked goods for daily service.
- Operated ovens, fryers, and kitchen equipment following Dunkin' Donuts standards.
- Monitored ingredient levels and replenished supplies for steady Dunkin' Donuts production.
- Followed food safety and sanitation procedures in Dunkin' Donuts kitchen areas.
- Assembled menu items accurately to support a fast Dunkin' Donuts order flow.
- Coordinated with team members to maintain smooth Dunkin' Donuts breakfast operations.
- Cleaned prep areas, equipment, and workstations throughout Dunkin' Donuts' shifts.
- Adhered to Dunkin' Donuts recipes and quality guidelines for consistent food preparation.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Maintained safe operations of food prep equipment to reduce complications and retained safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Arranged food storage areas to maximize space and accessibility.
- Managed portion control using correct utensils during preparation and plating.
- Coordinated orders to expedite food from the kitchen according to cook time and delivery time.
- Monitored stock levels of food items and ordered more supplies.
- Set up workstations prior to opening to minimize prep time.
- Monitored temperatures of prepared food and cold-storage areas.
- Handled advanced thawing and food pre-preparation for upcoming meals.
Service Technician
Home Paramount
Hagerstown, Maryland
03.2023 - 11.2025
- statement_1. Applied Home Paramount treatment plans for ants, roaches, termites, and rodents.
- statement_2. Installed bait stations, traps, and exclusion materials around properties.
- statement_4. Communicated service recommendations and safety steps to homeowners.
- statement_7. Guided new technicians on Home Paramount service standards and field procedures.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
Service Technicia /certified feild trainern
ehrlich pest control
Frederick, Maryland
08.2008 - 02.2021
- Inspected residential and commercial properties for pest activity and entry points.
- Applied Ehrlich Pest Control treatments following safety guidelines and service procedures.
- Communicated findings and treatment plans clearly with customers on site.
- Documented service work, pest issues, and treatment details in account records.
- Refilled sprayers, baits, and tools for scheduled pest control routes.
- Maintained service vehicles, equipment, and chemical supplies for daily field work.
- Followed integrated pest management practices for recurring pest prevention services.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Maintained certifications and completed training on systems and components.
nanager
Goodwill
Frederick, Maryland
03.2003 - 06.2008
- Managed store operations for Goodwill retail and donation center activities.
- Supervised associates, training teams on customer service and safety procedures.
- Oversaw merchandise sorting, pricing, and stocking across the retail floor.
- Monitored cash handling, register accuracy, and daily sales procedures.
- Coordinated donor interactions and resolved customer service concerns.
- Enforced company policies, safety standards, and loss prevention practices.
- Supported hiring, onboarding, and performance coaching for Goodwill team members.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
asst manager
BP snax
Frederick, Maryland
02.1998 - 04.2003
- Managed daily snack retail operations at bp fuel store, ensuring smooth service delivery.
- Facilitated staff training on customer service and store procedures to enhance team effectiveness.
- Addressed customer issues promptly while providing front counter service to improve customer satisfaction.
- Completed inventory checks for snacks, beverages, and convenience items.
Education
High School Diploma -
Rancho High School
Las Vegas05-1990
Skills
- Food preparation
- Recipe adherence
- Kitchen equipment use
- Menu planning
- Portion control
- Food safety
- Inventory management
Timeline
Cook
Dunkin' Donuts
12.2024 - Current
Service Technician
Home Paramount
03.2023 - 11.2025
Service Technicia /certified feild trainern
ehrlich pest control
08.2008 - 02.2021
nanager
Goodwill
03.2003 - 06.2008
asst manager
BP snax
02.1998 - 04.2003
High School Diploma -
Rancho High School