Kyle Shepherd
Summary
To secure a leadership position within Comcast- Within this position my leadership skills would prove to lead a team to drive performance improvements and foster a positive work environment. Committed to expand my experience, knowledge and skills while motivating a team toward continued success and dedication creating longevity within Comcast. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Network Maintenance Technician
Comcast, Xfinity
01.2022 - Current
- Surveys the plant to ensure service availability
- Responds to and repairs service interruptions in a quick response time frame, supporting internet, phone and TV services
- Builds trusting relationships with customers
- Maintains and stocks vehicle and supplies appropriately
- Trouble shooting fiber and assisting with fiber outages
- Assists in providing knowledge and support to current team members, during team meetings and trainings
- Reports detailed information pertaining to jobs and services provided.
- Consistently met performance metrics by prioritizing tasks and efficiently managing workload, leading to increased team productivity.
- Optimized network performance with thorough troubleshooting and root cause analysis of complex technical issues.
MDU/CRI Technician
Comcast, Xfinity
01.2020 - 01.2022
- Responds to and repairs service interruptions in a quick response time frame, supporting internet, phone and TV services
- Builds trusting relationships with customers
- Maintains and stocks vehicle and supplies appropriate
- Prep and support all MDU's including the SIK initiative
- Assists in providing knowledge and support to current team members, during team meetings and trainings
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Residential Technician Level 3
Comcast, Xfinity
01.2018 - 01.2020
- Responds to and repairs service interruptions in a quick response time frame, supporting internet, phone and TV services
- Builds trusting relationships with customers
- Maintains and stocks vehicle and supplies appropriately
- Howler SPOC (Special point of contact)
- Inspects existing bond/ground to ensure compliance with Comcast and NEC
- Assists in providing knowledge and support to current team members, during team meetings and trainings
- Supported tenant retention efforts by actively maintaining positive relationships, addressing concerns proactively, and fostering a sense of community within the residential complex.
Team Leader of Shipping Department
Rite Aid Distribution Center
01.2008 - 01.2018
- Organized specific store shipping orders
- Hilo driver obtained Hilo license while with company
- Coached team members in job duties
- Followed through with all shipping and receiving procedures in a timely manner
- Maintained accuracy of all shipments.
Education
Skills
- Microsoft Office – including Word, Excel, etc
Comcast Awards Achievements Volunteered Projects
- COW (Celebrating Our Wins) award 2023
- Productivity meetings with Ed Beltowski
- Multiple MDU volunteer on days off
- MDU/CRI project
- Genesis Project Cohort 1 (6 months)
- Fill in for Genesis Project Cohort 2 and 3
- SCTE bronze medal team CMA 2024
- SCTE bronze medal individual meter reading 2024
- Finalist for Jeopardy team (Heartland Ohmies) 2023
Comcast Specific Software Skills
- Tech360
- XM Dashboard
- Mobile Scout
- Watchtower
- Noise Patrol
Rite Aid Distribution Center
2008, 2018, Team Leader of Shipping Department
Timeline
Network Maintenance Technician
Comcast, Xfinity
01.2022 - Current
MDU/CRI Technician
Comcast, Xfinity
01.2020 - 01.2022
Residential Technician Level 3
Comcast, Xfinity
01.2018 - 01.2020
Team Leader of Shipping Department
Rite Aid Distribution Center
01.2008 - 01.2018
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