Tyneria Cobbins

325 John Knox Rd, Tallahassee, FL Hours Per Week: 45 Supervisor: Dewayne Mangan 6466667510 (Permission to contact) Title: Network Technician

• Enhanced system performance by conducting regular network maintenance and updates.
• Process the Support ticket Queue in JIRA.Also, create, manage, and escalate tickets in JIRA.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Ensured compliance with company policies and regulatory requirements during the deployment process, mitigating potential risks.
• Reduced downtime for clients by troubleshooting and resolving technical issues promptly.
• Reconstructed our company training modules for our corporate merge

2683 N Monroe Street, Tallahassee, FL Hours Per Week: 50 Supervisor: Patrice (Permission to contact) Title: Cashier

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.