Tyneria Cobbins

• Provided end-user system and equipment training.
• Responded to inquiries by phone, email and walk-up requests.
• Logged activities in tracking system to maintain accurate, timely records.
• Provided support for network infrastructure and baseline configurations.
• Collaborated with other field technicians to resolve complex technical issues.
• Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.

325 John Knox Rd, Tallahassee, FL Hours Per Week: 45 Supervisor: Derek Connelly 7272209279 (Permission to contact) Title: NOC Network Technician Tier 2| Hybrid

• Enhanced system performance by conducting regular network maintenance and updates on Verifone pin pads, as well as edge servers.
• Experience with network monitoring tools, as well as troubleshooting IP network connectivity.
• Proficient in networking protocols, such as VPN. Also, able to navigate and interpret network drawings.
• Utilized advanced containerization technologies like LXC and Docker, and automated tasks with Python and Bash.
• Analyzed logs from various sources (firewalls, intrusion detection systems, servers, etc.) in order to detect anomalies and threats.
• Deployed client servers using Puppet, Debian HA cluster solutions, and IPMI. Reviewed and added IPTables Firewall rules to ensure meticulous attention to system security.
• Tested and troubleshot various routers, switches, and related network devices, including but not limited to Cisco, Comcast, and Netgear.

227 N Bronough Street Suite 4600 Hours Per Week: 20 Supervisor: Linda Title: Administrative Assistant

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Printed books at high volume, organized them by chapters, and shipped the books daily to various locations around Florida.