Michael F. Lavallee

Network Maintenance Technician

Comcast/Xfinity

02.1999 - Current

Trained junior technicians on best practices for network maintenance and troubleshooting techniques, fostering professional growth within the team.
Maintained strict adherence to company policies on cybersecurity measures while performing daily tasks involving sensitive information handling.
Troubleshoot Fiber Optics and Cable issues, outages and customer issues on outside plant.
Troubleshoot AC and DC issues in the Plant
Maintain Work Vehicle and DOT inspections.
Optimized network performance with thorough troubleshooting and root cause analysis of complex technical issues.
Work with local towns to repair their institutional networks for the local television studios.
covering on call duties, including Storm duties.
perform pole transfers and running new cable which includes Splicing and wreck out of old cable and equipment.
Working Aloft with Use of Aerial Lift, Bucket Truck and Ladder.
Completion of daily Paperwork in a timely manner.
Managed inventory of spare parts and equipment necessary for efficient repairs, minimizing delays in restoring functionality.
Streamlined network infrastructure by upgrading outdated equipment and integrating advanced technologies for increased efficiency.
Consistently met performance metrics by prioritizing tasks and efficiently managing workload, leading to increased team productivity.
Improved network uptime by proactively identifying and resolving potential issues through regular maintenance checks.
Provided exceptional customer support by quickly responding to service requests and resolving connectivity issues in a timely manner.