Kyle Sherman
Yucaipa,CA
Summary
Operations and compliance leader with experience overseeing behavioral health facilities, licensing, accreditation, and staff training across multi-site treatment programs. Strong background in regulatory oversight, emergency management, EHR administration, and supporting safe, efficient operations that meet state, federal, and accreditation standards.
Overview
11
11
years of professional experience
Work History
Chief Operating Officer
San Diego Wellness Center
Encinitas, California
01.2025 - 05.2025
- Led team of 35 employees across operational, therapeutic, and medical support to ensure timely project completion and adherence to program policies.
- Oversaw organizational, corporate, and clinical compliance with external agencies and laws to support licensing and organizational welfare.
- Ensured compliance with national accreditation, governmental regulations, and program operating licenses.
- Coordinate with CEO and other senior management for the development and implementation of protocols.
- Directed facility improvements and maintained professional appearance to enhance organizational image.
- Oversaw facility enhancements to ensure compliance with operational standards and promote a positive workplace environment.
- Facilitated orientation and training for all new hires in the organization.
Director of Compliance
Sunshine Behavioral Health
San Juan Capistrano, California
02.2022 - 01.2025
- Managed compliance policies, state and federal regulations, and licensed treatment program standards.
- Coordinated facility licensing, external audits, and agency inspections, ensuring compliance across organization's network.
- Maintained all licensing, certification, and accreditation for facilities across California, Colorado, Texas, Illinois, and Wisconsin.
- Main point of contact for licensing and certification analysts and the Joint Commission accreditation surveyors.
- Reported and investigated all unusual incidents to state agencies and led internal investigations, including root cause analysis, in conjunction with the joint commission.
- Maintained quality and safety standards for 500 beds across 14 facilities in five states, enhancing patient care and operational integrity.
- Oversaw HR generalists and managed employee accountability, fostering a culture of compliance and responsibility across all facilities.
- Designed and delivered organization wide compliance and ethics trainings as well as specialized organization specific training programs for staff and leadership.
- KIPU EHR super admin proficient.
Director of Operations
Ocean Recovery
Newport Beach, California
08.2020 - 02.2022
- Oversaw facilities and grounds to maintain a healthy and safe environment for staff and clients.
- Managed full employee lifecycle by interviewing, hiring, training, and terminating staff.
- Conducted in-service training sessions with program directors for operational staff.
- Communicated regularly with the CEO, Executive Director, and program directors.
- Communicated with other department heads to provide optimal care.
- Developed and implemented safety protocols, guiding clients and staff in adherence to guidelines and procedures.
- Oversaw emergency management practices as Health and Safety Officer to ensure compliance and safety.
- Adhered to CARF standards in delivering services and performing duties.
- Adhered to state standards in delivering services and performing duties.
Director of Operations
Premier Health Group
05.2019 - 08.2020
- Managed 12 properties across 4 companies. Responsible for the maintenance of 31 vehicles.
- Provides direct oversight for Operations Manager, Supervisor and BHT staff
- Reports directly to the CEO, COO and Company Owners. Responsible for Emergency Management and Health and Safety compliance for all properties entity-wide. Infection Control officer for all companies and houses.
- Direct participation in 2 JCAHO surveys, 1 initial survey and 1 biannual survey.
- Direct participation in 2 DHCS state inspections.
- Provides oversight to 1 Operations Manager, 7 Operations Supervisors and 66 Behavioral Health Technicians and Mental Health Workers
- Oversight of 87 client beds across 4 unique companies at all levels of care
- Responsible for acquiring, interviewing and terminating employees company-wide per company policy
- Crisis Management and intervention
- KIPU Super-Admin proficient
- Delegation of responsibilities to subordinates
Intake Coordinator
Balboa Horizons
01.2019 - 04.2019
- Conducts initial client screenings for eligibility for services and admission/intake. Assesses client's substance-abuse, mental health history and treatment requirements to determine appropriate treatment program and eligibility for company programs. Conducts VOB and ensures client and family support.
- KIPU Super-Admin experience
- Prescreen/intake assessment
- HIPPA Compliance Proficient
- JCAHO Compliance Proficient
Support Staff Lead
Balboa Horizons
07.2016 - 01.2019
- Consistent supervision of up to 28 clients receiving drug and alcohol treatment at the highest industry standards. Responsible for orchestrating and managing each shift including scheduling, safety compliance, JCAHO compliance, crisis de-escalation, incident reporting, clinical recommendations and multi-site communication.
- Cpr/First Aid Certified
- Relias Learning Module
- RADT-1 Certified
Production
Ethos Vapors
02.2014 - 07.2016
- Responsible for maintaining current and growing inventory to ensure timely delivery of all product. Accountable to company management for quality control assurance and reporting. Established par-and-quota system to facilitate timely completion of revolving staff duties.
Education
Mojave River Academy
05-2008
Skills
- Regulatory compliance
- Accreditation management
- Facility licensing
- EHR administration
- Emergency management
- Operations management
- Employee management
- Executive leadership and strategic planning
- Organizational development
- Budget development and financial oversight
- Policy development and implementation
- Staff development and leadership
- HIPAA compliance
- Policy and Procedure development
- Training program development
Timeline
Chief Operating Officer
San Diego Wellness Center
01.2025 - 05.2025
Director of Compliance
Sunshine Behavioral Health
02.2022 - 01.2025
Director of Operations
Ocean Recovery
08.2020 - 02.2022
Director of Operations
Premier Health Group
05.2019 - 08.2020
Intake Coordinator
Balboa Horizons
01.2019 - 04.2019
Support Staff Lead
Balboa Horizons
07.2016 - 01.2019
Production
Ethos Vapors
02.2014 - 07.2016
Mojave River Academy