Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Kyle Showell-London

Kyle Showell-London

Austin,Texas

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software implementation, EHR configuration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Issue Resolution Specialist/Site Integrator

Sunitna River
Fort Bliss, TX
03.2024 - 04.2025
  • Act as a liaison between the MTF and various stakeholders to include DHA Health Informatics (HI), Implementation team, Program Management Office (PMO) and other MTF’s within the DHA enterprise.
  • Support deployment activities, business process adoption, and report/metrics activities.
  • Facilitate and participate in site Informatics Steering Committee activities.
  • Manage, coordinate, and maintain all local Global Service Center (GSC) tickets associated with MHS GENESIS applications and medical device connections.
  • Collaborate with local MTF, Solution Owners, Super Users (Peer Experts), and Functional Champions on troubleshooting technical issues related to MHS GENESIS applications and connectivity.
  • Communicate and disperse all downtimes to the local MTF for awareness.
  • Triage all local ticket issues associated with go-lives, system upgrades, modifications, and connectivity.
  • Develop and direct the development of solutions to complex problems requiring extensive understanding of the project functionality and lifecycle.
  • Assist in facilitating MHS GENESIS related deployment phase and sustainment phase activities.
  • Design, develop, and maintain reports and analytical tools.
  • Use current knowledge of business and technology to recommend systems and process improvements.
  • Provide support to Military Treatment Facilities (MTFs) outside the primary region, if needed, as directed by the Regional Project Manager

Clinical Data Abstractor

CSI Companies
Jacksonville, FL
01.2024 - 01.2025
  • Ensured the quality submission of all data in specified registries or measured data repositories, and maintained a high accuracy threshold.
  • Abstracted 30 to 40 patient charts per day from ECW, Cerner, and Allscripts to EPIC.
  • Prioritized, organized, and met tight deadlines for multiple concurrent tasks and team requests; used tact and judgment to manage expectations, flagged obstacles, and proposed solutions in a timely manner.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Set up patient charts and documented information in various company software.
  • Navigated new technical systems: electronic medical records (EMR), and registry/case entry tools; used team resources to troubleshoot technical issues with systems and applications, with a focus on solutions.
  • Kept up to date on mandated regulatory, publicly reported data requirements, as specified by federal, state, payer, and other agencies.

Cerner Consultant

Ecco Select
Kansas City, MO
10.2022 - 12.2023
  • Analyzed information systems and applications to identify specifications for implementation projects.
  • Drafted training materials, presentations, manuals and SOPs to support informatics policies and procedures.
  • Spearheaded training programs for health information technology.
  • Used informatics science to implement technological solutions to resolve clinical or health care administrative problems.
  • Collaborated with management in multiple departments to drive clinical process change initiatives.
  • Contacted proper individuals when issues required escalation.
  • Communicated with customers when issues arose to inform regarding problem resolution.
  • Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
  • Conduct individual, small group, and full classroom exercises, including simulations, and end-to-end process activities.
  • Deliver instruction and manage diverse classes of adult learners in a single classroom, or simultaneously via satellite or other virtual delivery methods to multiple sites.

Medical Support Assistant

Defense Health Agency
Fort Bliss, TX
02.2021 - 11.2022
  • Enter, manipulate, and/or retrieve information and data from MHS Genesis (P0630 FirstNet, Revenue Cycle).
  • Trained new users in MHS Genesis, ALTHA, CHCS, and T-systems.
  • Enter, manipulate, and/or retrieve information and data from the Composite Health Care System (CHCS), the Ambulatory Data System (ADS), and the Clinical Information System (CIS) as appropriate to the area assigned.
  • Receive patients and visitors as the initial point of contact, in person or telephonically.
  • Transcribe physician and nursing orders involving patient activities, diets, and medications as necessary in the appropriate manual or automated system.
  • Maintains responsibility for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met.
  • Identifies and develops ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, and revenue.
  • Works collaboratively in an interdisciplinary, coordinated care delivery model, performs receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients, and maintains appointment schedules for one or more outpatient clinics.
  • Independently manages position responsibilities with little supervision, as well as sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
  • Participates in the daily team huddles and weekly team meetings, where patient care planning and management occur, except during staff shortages for coverage.
  • Generates patient workload reports for validation, and monitors activity in clinical areas to assure consistent and accurate reporting.
  • Maintain patient confidentiality.

Nursing Aide

Defense Health Agency
Fort Bliss, TX
08.2018 - 02.2021
  • Transport, deliver, and pick up patients, specimens, and equipment.
  • Transport patients using wheelchairs or stretchers to receive procedures, tests, or X-rays.
  • Maintain correct body alignment of patients during transport, and utilize correct body mechanics during patient movement.
  • Assist with activities of daily living: bed bathing, and dressing the patient.
  • Perform administrative errands, such as Xeroxing and delivering patient medical records to the records room.
  • Enter, manipulate, and/or retrieve information and data from the Composite Health Care System (CHCS), the Ambulatory Data System (ADS), and the Clinical Information System (CIS) as appropriate to the area assigned.
  • Receive patients and visitors as the initial point of contact, in person or telephonically.
  • Transcribe physician and nursing orders involving patient activities, diets, and medications as necessary in the appropriate manual or automated system.
  • Maintain patient confidentiality.

Education

High School Diploma -

Thomas Dale High School
Chester, VA
06-2015

Some College (No Degree) -

The University of Texas At El Paso
El Paso, TX

Some College (No Degree) -

El Paso Community College
El Paso, TX

Skills

  • Confident public speaker
  • Personal and professional integrity
  • Hands-on experience with Epic, Cerner, ECW, and many other EHR platforms
  • Proficient knowledge of advanced Microsoft Office suites: Word, PowerPoint, Excel, and Access
  • Extensive knowledge of healthcare workflows
  • Fast and eager learner, always willing to acquire more knowledge
  • Patient teacher, always willing to help others

Certification

  • Oracle Cerner Certified Trainer (Acute and Emergency)
  • Basic Life Support

References

Shiloh Husereaux

Epic Analyst

Shihux@gmail.com

(660)-553-1225

"I am an Epic Principal Trainer at Tampa General Hospital. I worked with Kyle on a large-scale implementation and training project for the Department of Defense. Kyle has always impressed me with his drive and work ethic. Kyle would be a valuable resource to any team, and he can offer training, implementation, consulting, provider relations, and much more. I recommend him for any EHR-related role."

Fernando Mendoza

Clinical Functions Advisor, Deep Mile

Fernando.J.Mendoza.ctr@health.mil

(915) 667-3849

"To Whom It May Concern, I am delighted to write this letter of recommendation for Kyle Showell-London, who has consistently demonstrated a remarkable blend of attention to detail and comprehension of complex health care operations. During my interactions, Mr. Showell-London has shown an exceptional ability to dissect complex Electronic Health Record workflows as a former clinical systems trainer, offering nuanced interpretations that contribute to clinical staff systems adoption, along with his duties as a facilities systems Issue Resolution Specialist, understanding where levels of support are routed for system change. His most significant assets are his interpersonal skills with staff and the department chief to drive change. I am confident that Mr. Showell-London will be an invaluable asset to your organization and/or professional setting, bringing a unique perspective and a steadfast commitment to quality. Please get in touch with me at Fernando.Mendoza@DeepMile.com  or 915-667-3849 if you require any further information. Sincerely, Fernando J. Mendoza"

Nicole Wright

Clinical Workflow Analyst, Defense Health Agency

Nicole.r.wright6.civ@health.mil

(915) 252-1239

"It was a pleasure working with Mr. Showell-London for the last couple of years. He is reliable, dedicate, and efficient. He has a great personality and is very professional at all times. Mr. Showell-London adapts very quickly and is always striving to improve himself. He is a team player and goes above and beyond to help others. Mr. Showell-London will be an asset to any organization."

Timeline

Issue Resolution Specialist/Site Integrator

Sunitna River
03.2024 - 04.2025

Clinical Data Abstractor

CSI Companies
01.2024 - 01.2025

Cerner Consultant

Ecco Select
10.2022 - 12.2023

Medical Support Assistant

Defense Health Agency
02.2021 - 11.2022

Nursing Aide

Defense Health Agency
08.2018 - 02.2021

High School Diploma -

Thomas Dale High School

Some College (No Degree) -

The University of Texas At El Paso

Some College (No Degree) -

El Paso Community College

Similar Profiles

  • Brian Curless

    Brian CurlessBrian Curless

    Account Coordinator at SUNITNA RIVER LLCAccount Coordinator at SUNITNA RIVER LLC

  • Billy Montague

    Billy MontagueBilly Montague

    Wine and Spirits Representative at River City Distributing Co/Keg 1 River CityWine and Spirits Representative at River City Distributing Co/Keg 1 River City

  • Hayden Curry

    Hayden CurryHayden Curry

    Ice Hockey Official at Peace River Minor Hockey/Smoky River Minor HockeyIce Hockey Official at Peace River Minor Hockey/Smoky River Minor Hockey

  • Claire Lewis

    Claire LewisClaire Lewis

    Senior Client Implementation & Onboarding Consultant– Enterprise Accounts at PopmenuSenior Client Implementation & Onboarding Consultant– Enterprise Accounts at Popmenu

  • LISA HERNANDEZ

    LISA HERNANDEZLISA HERNANDEZ

    Warehouse Associate at AmazonWarehouse Associate at Amazon

CREATE PROFILE