Madison E. Frost
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Swedish Medical Group
Seattle, Washington
02.2024 - Current
- Scheduling and coordinating patient appointments
- Validated patient information in EPIC for eligibility purposes
- Provided interpersonal skills to interact with patients ensuring they felt safe and comfortable in their environment
- Answered and triaged phone calls from patients and outside vendors
- Provided administrative support for patient care staff
- Worked in compliance with HIPAA laws to protect patient privacy
- Received and managed referrals from outside healthcare facilities
Waitress
Roberti Foods LLC
08.2021 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Memorized over 30 menu items as well as rotating specials in order to give customized recommendations to guests.
- Upsold high-profit items to enhance sales numbers.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
Production Coordinator
Cascade Columbia Distribution
04.2020 - 11.2020
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated with production team to support productivity targets and deadline management.
- Developed and maintained efficient production processes and procedures.
- Collaborated with production team to support effective resource allocation.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Production Worker
Cascade Columbia Distribution
06.2017 - 09.2017
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Assembled and tested various products to meet production requirements and quality control standards.
Hostess
Old Market Pub & Brewery
04.2016 - 04.2017
- Advised customers about special offerings and menu items to help drive sales.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
General Associates -
Lane Community College
Eugene, OR05.2020
GED -
Woodrow Wilson High School
Portland, OR06.2019
Marketing
University of Oregon
Eugene, ORSkills
- Works very well with others
- Confident public speaker
- Great customer service skills
- Item Promotion
- Upselling Techniques
Timeline
Patient Service Specialist
Swedish Medical Group
02.2024 - Current
Waitress
Roberti Foods LLC
08.2021 - 02.2023
Production Coordinator
Cascade Columbia Distribution
04.2020 - 11.2020
Production Worker
Cascade Columbia Distribution
06.2017 - 09.2017
Hostess
Old Market Pub & Brewery
04.2016 - 04.2017
General Associates -
Lane Community College
GED -
Woodrow Wilson High School
Marketing
University of Oregon