Kyle Shreve
Buford,GA
Summary
Results-driven leader who drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
3
3
years of professional experience
Work History
Enterprise Operations Management Supervisor
Wheels Up Private Jets
06.2023 - Current
- Oversaw daily flight experiences for high profile accounts, addressing any issues promptly, and helping the team best communicate advisements to the clients.
- Executed daily risk management decisions to mitigate revenue loss by optimizing fleet efficiency and utilization.
- Mentored and coached a department of over twenty-five employees that served as first point of contact within the tactical window of twenty-four to forty-eight hours.
- Managed cross-functional teams to ensure seamless coordination between departments for optimal results.
- Improved operational efficiency by creating a resource for incoming team members that they could refer to throughout the training process.
Current Day Flight Representative
Wheels Up Private Jets
09.2022 - 06.2023
- Responsible for monitoring anywhere between twenty-five to forty flights scheduled member flights daily.
- Maintained excellent time management and organizational prowess to make sure any and all advisements were relayed to the members promptly and comprehensibly.
- Effectively managed high-pressure situations in a fast-paced environment by remaining calm, and making quick decisions, all while being empathetic to any service related issues that impacted the clients.
Member Services Representative
Wheels Up Private Jets
03.2022 - 09.2022
- Helped large volume of clients every day with positive attitude and a focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns while adhering to the company SOP.
- Responsible for handling daily tasks such as fielding new trip requests, advising of any impacts to future trips, and fielding any phone calls or emails, all while maintaining efficiency and professionalism.
Education
Bachelor of Arts - Political Science
The University of Akron
Akron, OH05.2021
Skills
- Planning and execution
- Conflict Resolution
- Adaptability
- Cross-Functional Teamwork
- Delegation
- Leadership
Timeline
Enterprise Operations Management Supervisor
Wheels Up Private Jets
06.2023 - Current
Current Day Flight Representative
Wheels Up Private Jets
09.2022 - 06.2023
Member Services Representative
Wheels Up Private Jets
03.2022 - 09.2022
Bachelor of Arts - Political Science
The University of Akron
Similar Profiles
Duwane D SmithDuwane D Smith
A&P Technician/Structures Technician at Delta Private Jets Inc. / Wheels Up Private JetsA&P Technician/Structures Technician at Delta Private Jets Inc. / Wheels Up Private Jets
Tunisia WilliamsTunisia Williams
Line Maintenance Planner at Wheels Up Private JetsLine Maintenance Planner at Wheels Up Private Jets
William Hunter RoladerWilliam Hunter Rolader
First Officer at Wheels Up Private Jets LLCFirst Officer at Wheels Up Private Jets LLC