Kyle Shultz

Communicated with members regarding their

• Responded to customer requests for products, services, and company information.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
• Assessed customer needs and recommended suitable insurance policies.

• Responsible for all aspects of vehicle intake, inspection, reconditioning and preparing for retail sale.
• Supported all sales staff in coordinating and scheduling vehicles for retail sales appointments.
• Data entry for vehicle cost accounting and cost control for vehicle inventory.
• Maintaining inventory status and age.
• Other daily tasks include facilities maintenance and cleanliness.

• Maintained clear and safe workspace areas to meet OSHA standards.