Kyle Silva
San Tan Valley,AZ
Summary
Customer-oriented Store Manager offering over 13 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Sales Manager
Desert Wind Harley-Davidson
Mesa , AZ
2023.02 - Current
- Managed a team of seven Fit Specialists.
- Presented numbers to customers and gained agreement on new motorcycles.
- Trained new Fit Specialists by teaching new sales tactics and performance improvement techniques.
- Developed effective sales team members through highly individualized coaching.
- Evaluated store performance and recommended action plans to increase productivity.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Maintained scorecards to track sales, gross profit dollars and shares.
Store Manager
PXG
Mesa , AZ
2021.03 - 2022.06
- Responsible for creating schedules to optimize coverage for expected customer demands.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Increased store productivity by setting ambitious sales goals for employees, encouraging and training sales staff, prioritizing customer service and resolving customer issues.
- Implemented new inventory processes that contributed to successful inventory counts under 1% in total variance month over month.
District Manager
Sprint
Phoenix , AZ
2015.05 - 2020.08
- Audited location sales performance and data trends to improve under performing areas.
- Mentored team members by demonstrating best practices for sales and customer service.
- Led district conference calls with Store Managers and Assistant Managers to update and align sales objectives.
- Strategized business operations, merchandising strategies and personnel moves.
- Supervised nine Store Managers and managed all performance metrics within Phoenix/Tucson territory.
- Identified and developed top talent within management structure to promote performance-oriented culture.
Education
High School Diploma -
Fallbrook High School
Fallbrook, CASkills
- Recruiting and Hiring
- Staff training, coaching, and development
- Schedule management
- Inventory management
- Strategies and goals
- Communication skills
- Leadership and team building
- Sales
- Sales Management
Accomplishments
- Coached and developed an elite team that moved Tempe location from “A” tier to “A100” in one year.
- Developed multiple Assistant Store Managers that have been promoted to Store Manager.
- Coached and developed Retail Sales Consultants into Sales Supervisors and Assistant Store Managers.
Sales -
- Circle of Excellence award for finishing in top two percent of the company in all key metrics.
- Crown Club winner four times for finishing over 100% in all key metrics.
- Multiple awards in activations, upgrades, accessories, and customer service.
- Elite Experience Sprint Store Award for exceptional customer service location.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Manager
Desert Wind Harley-Davidson
2023.02 - Current
Store Manager
PXG
2021.03 - 2022.06
District Manager
Sprint
2015.05 - 2020.08
High School Diploma -
Fallbrook High School
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