Kyle Simmons
Topeka,KS
Summary
Proven leader in sales and customer service, adept at strategic closing techniques and enhancing customer experiences. At Mount Hope Cemetery, I spearheaded initiatives that significantly improved client satisfaction and team performance. Skilled in Microsoft Office Suite and staff development, my approach has consistently resulted in increased revenue and market share, showcasing my ability to solve problems and drive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Family Service Associate/Interim Sales Manager
Mount Hope Cemetery
05.2024 - Current
- Set appointments and connect with families to discuss funeral pre-planning options as well as at-need options, providing comfort and clarity through the process
- Guide families in creating plans that fit their unique needs and budgets, including exploring flexible payment options
- Host group presentations and seminars to inform communities about the benefits of pre-planning
- Participate in regular training sessions to stay up to date on our offerings and improve your sales expertise
- Maintain daily productivity through lead management and CRM tools to effectively follow up with prospects
- Train and mentor the other sales associates to better help them close sales and introduce new ways of prospecting and thinking outside of the box
Life Insurance Agent
New York Life
07.2023 - 05.2024
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals
- Effectively managed a diverse client portfolio, resulting in strong retention rates and ongoing referrals
- Cultivated strong relationships with underwriters to facilitate smooth policy issuance and expedited approvals for clients
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices
Market Area Manager
Credit Acceptance
06.2022 - 06.2023
- Increased market share by developing and implementing strategic sales plans and marketing campaigns
- Expanded client base for increased revenue through targeted prospecting, networking, and relationship building
- Improved customer satisfaction ratings with consistent follow-up and proactive problem solving
- Developed strong relationships with key clients, resulting in long-term business partnerships and repeat customers
Account Representative
Nex-Tech
10.2020 - 06.2022
- Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns
- Exceeded sales targets through consistent follow-ups and relationship-building with clients
- Expanded customer base by conducting market research and identifying potential leads
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships
Retail Sales Representative
Pella Products of Kansas
03.2017 - 10.2020
- Generated additional sales opportunities with upselling and cross-selling techniques
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients
- Attended trade shows to represent company products, generate leads, and network with potential clients
Education
Computer Technology - Network Information
Wichita Technical Institute
Topeka01.2013
Skills
- Strategic Closing Techniques
- Product Sales Expertise
- Problem-solving skills
- Enhancing Customer Experience
- Staff Development
- Performance Management
- Team Development
- Microsoft Office Suite
Certification
- Life and Health, KS, WI
- Dale Carnegie Skills for Success
References
References available upon request.
Timeline
Family Service Associate/Interim Sales Manager
Mount Hope Cemetery
05.2024 - Current
Life Insurance Agent
New York Life
07.2023 - 05.2024
Market Area Manager
Credit Acceptance
06.2022 - 06.2023
Account Representative
Nex-Tech
10.2020 - 06.2022
Retail Sales Representative
Pella Products of Kansas
03.2017 - 10.2020
Computer Technology - Network Information
Wichita Technical Institute
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