Steven Rivera
Orlando,FL
Summary
Sales and customer service leader with experience guiding buyers, managing CRM pipelines, and improving follow-up through phone, email, and text outreach. Brings strong product knowledge, negotiation skills, and a steady focus on customer satisfaction, retention, and revenue growth while training new hires and supporting team performance.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Internet Sales Manager
Fountain Acura
Orlando, FL
01.2024 - Current
- Built relationships with prospective buyers through phone, email, text, and CRM communication, providing a seamless customer experience from initial inquiry to vehicle delivery.
- Utilized CRM software to manage customer pipelines and document interactions, maintaining consistent follow-up that maximized sales opportunities.
- Tracked lead performance, monitored key sales metrics, and implemented strategies to improve closing rations and customer satisfaction.
- Maintained up-to-date knowledge of vehicle inventory, financing options, promotions, and dealership services to effectively assist customers.
- Trained new hires on internal systems and processes, facilitating smooth integration into the sales team.
Frontline Sales Representative
Wyndham Vacation Ownership
06.2023 - 12.2023
- Engaged existing and potential customers via phone, email, and text, generating leads and effectively closing sales.
- Guided sales prospects through resort property tours, delivering targeted sales presentations to address individual needs.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Collected and analyzed customer referrals, enhancing sales opportunities through strategic follow-up.
- Prepared pricing agreements and contracts to close sales.
Elite Sales Consultant
Holiday Inn Club Vacations At Orange Lake Resort
01.2023 - 05.2023
- Utilized consultative sales approach to identify customer needs and tailor relevant offerings.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Conducted resort property tours for sales prospects and delivered targeted follow-up presentations.
- Assisted customers in evaluating service options by providing clear answers on terms, pricing, and availability.
Automotive Sales Consultant
Universal Hyundai
01.2016 - 11.2022
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Closed sales by addressing objections, requesting commitment, negotiating price, and finalizing purchase contracts.
- Demonstrated automobiles by explaining features and benefits, guiding test drives, and detailing warranty options.
- Increased team revenue by achieving top sales numbers.
- Inspected vehicles prior to delivery to ensure quality standards. before final delivery to validate completed tasks such as installed add-ons and damage corrections.
- Addressed customer inquiries through telephone and email communication. via telephone and email.
Store Manager
Verizon Wireless
06.2013 - 12.2016
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed store schedules based on forecasted customer levels and employee strengths to optimize service delivery.
- Oversaw inventory control, cash control, and store opening and closing procedures to ensure operational efficiency.
- Executed opening and closing procedures at point of sale to maintain operational readiness.
- Coached sales associates on product knowledge by using a wide variety of training tools.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered collaboration and performance among team members by creating a supportive environment focused on shared success.
Assistant Manager
Foot Locker
09.2010 - 06.2013
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assisted in developing employee schedules to ensure adequate coverage. and delegating assignments to meet coverage and service demands.
- Provided direct support to customers in identifying their needs. to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Associate of Science - Criminal Justice
Orange County Community College
Middletown, NYSkills
- Strategic Closing Techniques
- Negotiation
- Sales forecasting
- Cross-Selling Techniques
- Product knowledge and selection
- Consultative Techniques
- Customer loyalty development
- Certified Sales Manager
- Customer Service
- Effective communication
- Adaptable and Flexible
Certification
Certificate in Grant Cardone sales manager course
- Real-estate License
Languages
- English
- Spanish
Timeline
Internet Sales Manager
Fountain Acura
01.2024 - Current
Frontline Sales Representative
Wyndham Vacation Ownership
06.2023 - 12.2023
Elite Sales Consultant
Holiday Inn Club Vacations At Orange Lake Resort
01.2023 - 05.2023
Automotive Sales Consultant
Universal Hyundai
01.2016 - 11.2022
Store Manager
Verizon Wireless
06.2013 - 12.2016
Assistant Manager
Foot Locker
09.2010 - 06.2013
Associate of Science - Criminal Justice
Orange County Community College