Kyle Smith
Gilman,CT
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Service Advisor
The Heat People
Uncasville, CT
08.2023 - 09.2024
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand.
- Maintained accurate records of all parts received and distributed.
- Conducted regular audits of parts inventory to ensure accuracy.
- Provided technical assistance to customers when necessary in the selection of appropriate parts for their needs.
- Researched new vendors in order to secure best prices for high-demand items.
HVAC Technician
The Heat People
Uncasville, CT
10.2021 - 08.2023
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Provided customers with information about new technologies available for their heating and cooling system upgrades.
- Assisted senior technicians with more complicated tasks such as replacing compressors or installing large air handlers.
HVAC Technician
EG Group
Westborough, MA
08.2021 - 10.2021
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
Automotive Technician
Laurel Hill Automotive and Tire
Norwich, CT
03.2017 - 05.2020
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
United States Marine
Marine Corps
Jacksonville , NC
12.2012 - 12.2016
- Maintained accountability of personnel, equipment, and supplies.
- Accounted for multi-million dollar inventories of equipment and supplies with no losses.
Education
Certificate of Completion For Hvac Course - HVAC Installation And Repair
Lincoln Technical Institute - East Windsor
Broad Brook, CT07-2021
Skills
- Technical Support
- Cost Estimation
- Clerical Support
- Service Estimates
- Service Recommendations
- Computer Skills
- Customer Service
- Price Quoting
References
References available upon request.
Timeline
Service Advisor
The Heat People
08.2023 - 09.2024
HVAC Technician
The Heat People
10.2021 - 08.2023
HVAC Technician
EG Group
08.2021 - 10.2021
Automotive Technician
Laurel Hill Automotive and Tire
03.2017 - 05.2020
United States Marine
Marine Corps
12.2012 - 12.2016
Certificate of Completion For Hvac Course - HVAC Installation And Repair
Lincoln Technical Institute - East Windsor
Similar Profiles
Sarah LillieSarah Lillie
Volunteer at People For PeopleVolunteer at People For People
Heather MileyHeather Miley
Intake Specialist at People to People CounselingIntake Specialist at People to People Counseling
Kandace CainKandace Cain
Coordinator at PHP People Helping PeopleCoordinator at PHP People Helping People
Cristopher GonzalezCristopher Gonzalez
Electrical Technician at IKO MidwestElectrical Technician at IKO Midwest
Daniel RossiDaniel Rossi
Fry Cook at McDonald'sFry Cook at McDonald's