Kyle Soderberg
Crystal Falls,MI
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
7
7
years of professional experience
Work History
Account Manager
Werner Electric
08.2023 - 07.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Landscaper
Greencliff Lawn & Landscape
07.2022 - 07.2023
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Customer Service Representative
Standard Electric
10.2021 - 06.2022
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Werner Electric
07.2018 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Degree Criminal Justice - Criminal Justice
Bay De Noc Community College
Escanaba, MI12-2019
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Goal oriented
- Cold calling skills
- Able to dapt and earn on job
Timeline
Account Manager
Werner Electric
08.2023 - 07.2025
Landscaper
Greencliff Lawn & Landscape
07.2022 - 07.2023
Customer Service Representative
Standard Electric
10.2021 - 06.2022
Customer Service Representative
Werner Electric
07.2018 - 10.2021
Associate Degree Criminal Justice - Criminal Justice
Bay De Noc Community College
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