KYLE SHEA
Portland,OR
Summary
Advocate with expertise in supporting residents within transitional housing programs. Proven track record in developing and executing individualized plans that enhance resident well-being. Skilled in creating supportive and secure environments that promote stability and growth.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Residential Support Specialist
New Narrative
Tigard, Oregon
01.2026 - Current
- Developed individualized care plans tailored to client needs and preferences.
- Assisted residents with medication management and treatment adherence.
- Delivered compassionate support to residents during daily activities.
- Provided emotional support to residents facing challenges such as mental illness and grief.
Residential Advocate
Transition Projects Inc
Portland, OR
04.2023 - 11.2025
- Guided residents in securing essential resources including housing, employment, healthcare, and benefits.
- Fostered a supportive atmosphere within shelters by promoting inclusivity, empathy, and understanding among all members of the community.
- Responded effectively to crisis situations by utilizing de-escalation techniques and CPR certified care.
- Fostered understanding of social service systems, mental health, substance abuse and housing.
- Created and maintained a delegate program to assist case management in furthering client support.
- Managed front desk operations, ensuring accurate record-keeping, efficient client intakes, and prompt responses to inquiries.
Courtesy Clerk
New Seasons Market
Sellwood, OR
10.2020 - 04.2023
- Helps customers to answer questions and provide excellent customer service.
- Handled cash transactions accurately, ensuring compliance with company policies.
- Maintained a clean and organized store environment, including sweeping, mopping, cleaning spills, running bottle drop, and assisting operations managers in daily tasks.
- Supported other departments by assisting with daily operations.
Nursery Attendant
Oak Grove Methodist Church
Oak Grove, OR
10.2018 - 04.2020
- Incorporated age-appropriate activities and playtime routines to enrich children's learning experience.
- Built strong rapport with children and parents, fostering a positive environment.
- Ensured order and safety for all children in care, promoting a secure setting.
- Followed state licensing regulations for child care to ensure compliance.
Education
Diploma -
New Urban High School
ClackamasSkills
- Crisis Intervention
- Trauma-informed care
- Medication management
- Client documentation
- Personal hygiene
- Resource facilitation
- First aid and CPR
- Client advocacy
- De-escalation techniques
- Conflict resolution
- Boundaries establishment
- Cultural sensitivity
- Meal preparation
- Cleanliness
- Nutritional planning
Certification
First Aid/CPR certified
Timeline
Residential Support Specialist
New Narrative
01.2026 - Current
Residential Advocate
Transition Projects Inc
04.2023 - 11.2025
Courtesy Clerk
New Seasons Market
10.2020 - 04.2023
Nursery Attendant
Oak Grove Methodist Church
10.2018 - 04.2020
Diploma -
New Urban High School