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Kyle Switzer
Jacksonville,FL
Summary
With a proven track record at David Gray Plumbing, I excel in enhancing service quality through sustainable practices and safety protocols. The experience I bring in plumbing and exceptional leadership skills have significantly improved team efficiency and customer satisfaction. Skilled in both technical and soft skills, I bring a comprehensive approach to managing projects and fostering team collaboration.
Energetic and solution-driven individual with robust understanding of plumbing systems and team leadership. Possesses comprehensive knowledge of plumbing codes and safety regulations, paired with expertise in project management and resource allocation. Aiming to drive operational efficiency and ensure high-quality service delivery.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Plumbing Manager
David Gray Plumbing
02.2024 - Current
- Evaluated staff performance through regular reviews, identifying areas for improvement and providing constructive feedback.
- Spearheaded initiatives for adopting sustainable practices, reducing environmental impact while maintaining service quality.
- Resolved customer complaints efficiently by addressing root causes of issues promptly and professionally.
- Implemented safety protocols to minimize workplace accidents and protect personnel in the field.
- Streamlined inventory management for cost reduction and increased availability of supplies.
- Enhanced team collaboration by fostering open communication channels between departments and project teams.
- Conducted regular site inspections to ensure adherence to building codes, regulations, and safety standards during project execution.
- Supervised installation, maintenance, and repair of plumbing systems and related appurtenances.
Plumbing Technician
David Gray Plumbing
06.2022 - 02.2024
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Ensured safety compliance by adhering to local and federal regulations while performing tasks.
- Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.
- Streamlined project completion by effectively coordinating with team members, suppliers, and clients.
- Reduced callbacks by troubleshooting and diagnosing complex plumbing problems accurately.
- Increased client retention with exceptional customer service and clear communication of project progress.
- Optimized system performance by identifying potential issues during routine inspections and implementing preventive measures.
- Boosted productivity through timely completion of projects within budget constraints.
Owner
Eco Flooring & Remodeling
01.2017 - 06.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Plumber
Alantic Coast Plumbing & Tile
09.2012 - 04.2021
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Complied with state plumbing codes throughout duration of each project.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Inspected sewers and piping systems to assess quality and condition.
- Eliminated risks by correctly identifying potential safety hazards.
- Filled pipe systems with water and air to determine location of leaks.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential properties.
Education
High School Diploma -
Son Light Homeschool
Penn Yan, NY01-2005
Skills
- Workplace safety
- Scheduling and planning
- Plumbing expertise
- Pipe installation
- Water heater installation
- Residential plumbing
- Project scheduling
- Fixture installation
- Quality control
- Crew management
- Parts fabrication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Forklift operation
- Management
Interests
Timeline
Plumbing Manager
David Gray Plumbing
02.2024 - Current
Plumbing Technician
David Gray Plumbing
06.2022 - 02.2024
Owner
Eco Flooring & Remodeling
01.2017 - 06.2022
Plumber
Alantic Coast Plumbing & Tile
09.2012 - 04.2021
High School Diploma -
Son Light Homeschool
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