Kyle Thomas Facto

Managed all material procurement and labor scheduling for a high-volume roofing operation, ensuring zero project delays due to supply chain issues.

· Generated $30,000+ in weekly sales through customer consultations and upselling, consistently exceeding revenue targets.

· Led a field team of 10 technicians, providing real-time troubleshooting and on-site support to resolve installation challenges.

· Served as primary customer service escalation point, resolving complex issues with a 95% satisfaction resolution rate.

· Enforced strict SOP adherence, maintaining safety and quality standards across all job sites.

• Installed HVAC piping systems per ASME standards
• Installed All condensate and drain lines
• Maintained 100% safety compliance
• Installed chilled water systems with all necessary components
• Interpreted blueprints and schematics for project execution.
• Troubleshot system issues to determine necessary repairs or adjustments.

• Identify causes of equipment malfunctions and plan resolutions.
• Coordinate with outside vendors for large installs and complex repairs.
• Kept to quality standards and production deadlines.
• Measure and cut pipes according to blueprints.
• Weld, assemble, and clamp pipes.
• Install hangers and secure points for pipes.
• Supervised pipefitting team in installation and repair projects.
• Conducted inspections of installed systems for quality assurance and compliance.
• Evaluated blueprints, diagrams, drawings and other specifications to plan layouts for piping systems.

• Required to weld aluminum and carbon steel as well as stainless steel
• Followed blueprints and held to tight tolerances.
• Would also do clean room pipe welding on thin gauge metals.

• Manage and support 20+ employees at time
• Scheduled production floor to meet customer requirements.
• Coordinated production resources with other members of the manufacturing team daily.
• Ensured that safety policies were observed and followed
• Installed 14” cold water pipe for data centers.