Kyle Thompson
Katy,TX
Summary
Highly motivated and results-oriented professional with a degree in Political Science and a minor in Business Administration. Combining a strong academic foundation with practical experience in customer service, account management, and sales, I bring a unique blend of analytical thinking, interpersonal skills, and business acumen to drive success in a dynamic and competitive environment.
Overview
9
9
years of professional experience
Work History
Technical Sales Representative
GMN Bearing USA
08.2023 - Current
- Managed and nurtured existing customer accounts, ensuring prompt communication of lead times and pricing details.
- Oversaw an annual book of business totaling $525,000, maintaining profitability and client satisfaction.
- Utilized CRM software proficiently to track customer orders and manage inventory, ensuring seamless operations.
- Facilitated inbound and outbound calls, adeptly addressing customer inquiries and providing timely resolutions.
- Executed daily prospecting activities to drive revenue growth and expand market reach.
- Conducted detailed cross-referencing of precision bearing part numbers from competitors to GMN equivalents, enhancing customer satisfaction and product knowledge.
- Provided technical expertise by offering accurate speed corrections for bearing RPMs, ensuring optimal performance and reliability.
Client Relations Specialist
Jani-King
10.2022 - 07.2023
- Retain current accounts with company and prevent cancellations
- Account Manager of $5,862,192 in annual billing
- Provide accurate quotes for cleaning services
- Sales quota of $60,000 for 2023 and have done $47,000 in sales as of June 2023
- Create contracts for one-time cleans and extra work our clients request
- Act as a liaison between customers and franchise owners
- Travel to accounts and complete inspections.
Logistics Supervisor
99 Logistics
03.2021 - 10.2022
- Carry out all operations responsibilities associated with Amazon logistics
- Accomplish primary responsibilities by planning, supervising, and executing daily operations with company vehicles and drivers
- Ensure customer packages are delivered on time
- Assist company in recruiting and training
- Keep all personal development up to date
- Dispatching.
Warehouse Associate
Amazon
03.2020 - 08.2020
- Box, wrap and pack the product in accordance with relevant procedures and standards
- Enter data into problem-solving software
- Record and manage all impaired or damaged merchandise items
- Process high quantity shipments by set date.
Sales Associate
Vineyard Vines
11.2017 - 12.2019
- Answer questions about product features and benefits
- Build rapport with customers by offering friendly, knowledgeable, and supportive customer service
- Complete transactions using POS system
- Handle cash and credit card transactions
- Package online orders and ship.
Assistant Manager
City of Stafford
05.2015 - 09.2018
- Supervised swimming activities at the city pool and ensured that policies, guidelines, and safety procedures were followed by all patrons at the pool
- Coordinated swim lessons for the City of Stafford
- Handled any managerial duties given to me by supervisors
- Kept organized documentation in relation to lessons
- Provide aid to injuries.
Education
Political Science w/ Minor in Business Administration -
Texas State University
San Marcos, Texas05.2020
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Stafford High School
Stafford, Texas06.2014
Skills
- Computer Skills Expert
- Customer Service Experienced
- Ability to Work Under Pressure Experienced
- Ability to Work in a Team Experienced
- Sales Experienced
- Research Experienced
- Creativity and Problem Solving Skillful
References
- Oseas Romero, Teacher at Stafford High School, 832-248-0737
- Anthony Lozano, from Jani-King, tony400@gmail.com, 832-433-4868
- Trevante Dyre, from 99 Logistics Inc., treamazondyre@gmail.com, 225-394-6495
Timeline
Technical Sales Representative
GMN Bearing USA
08.2023 - Current
Client Relations Specialist
Jani-King
10.2022 - 07.2023
Logistics Supervisor
99 Logistics
03.2021 - 10.2022
Warehouse Associate
Amazon
03.2020 - 08.2020
Sales Associate
Vineyard Vines
11.2017 - 12.2019
Assistant Manager
City of Stafford
05.2015 - 09.2018
Political Science w/ Minor in Business Administration -
Texas State University
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Stafford High School
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