Kyle Todd
Schenectady,NY
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Dependable City Letter Carrier recognized for consistently completing routes with speed and accuracy. Skilled in navigating complex delivery schedules, maintaining secure handling of mail, and adapting to changing weather conditions. Brings strong organizational skills, time management, and problem-solving abilities to efficiently manage duties. Excels in communication, teamwork, and customer service, ensuring positive interactions with community members on daily routes.
Overview
7
7
years of professional experience
Work History
City Letter Carrier
Post Office
Schenectady, New York
02.2023 - Current
- Maintained professional and effective public relations with customers and community members.
- Collected customs charges, postage due and C.O.D. payments.
- Provided customers with information about products and services offered by the Post Office.
- My personable attitude made it easy for customers to get to know me
- Maintained records of items delivered or collected for delivery.
- Prepared outgoing mail by affixing postage, sorting, and weighing parcels.
Server
Tops American grill and bakery
Schenectady, NY
04.2018 - 02.2023
- Provided excellent customer service to ensure satisfaction.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Stocked service areas with supplies during slow periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Informed customers of daily specials and signature menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees to perform duties.
- Took orders from customers accurately and in a timely manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
GED -
J.W. Mitchell High School
Tampa, FL05-2005
Skills
- Mail delivery
- Postal regulations
- Geographical awareness
- Route navigation
- Delivery speed
- Weather preparedness
- Safe driving
- Reading comprehension
- Efficient delivery
- Package handling
- Team leadership
- Inventory management
- Decision-making
- Complex Problem-solving
- Staff development
- Sales techniques
- Coaching and mentoring
- Staff training and development
Timeline
City Letter Carrier
Post Office
02.2023 - Current
Server
Tops American grill and bakery
04.2018 - 02.2023
GED -
J.W. Mitchell High School