Julie Georgopoulos
Falmouth,MA
Summary
Driven and reliable, I leveraged my exceptional package handling and customer service skills at USPS to enhance delivery efficiency and customer satisfaction. My adeptness in safe driving and problem-solving significantly reduced misdeliveries, contributing to a positive team environment and ensuring the integrity of mail distribution.
Overview
18
18
years of professional experience
Work History
City Letter Carrier
USPS
05.2016 - 05.2024
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Picked up outgoing mail from letter boxes and in person from customers.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Handled mail and packages with care to prevent damage during delivery.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Delivered packages and mail to business and people in local area.
- Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Newspaper Carrier
Boston Globe Subsidies
01.2017 - 09.2022
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about Number homes daily.
- Ensured safe driving practices while navigating various weather conditions and road situations.
- Drove safely and legally for professional, responsible delivery services.
- Distributed papers in various weather conditions during early morning.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
- Secured papers on delivery vehicles to limit losses and damages.
- Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.
- Contributed to team success by covering additional routes when necessary, ensuring uninterrupted service for customers.
- Demonstrated strong communication skills when interacting with both colleagues and customers.
- Improved route efficiency with careful planning and route optimization techniques.
- Built strong relationships with customers, addressing concerns and resolving issues promptly.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Delivered orders to customers to drive full satisfaction.
- Immediately addressed problems with customers to promote speedy resolution.
- Assisted with sorting and organizing stockroom items.
- Communicated regularly with dispatcher for delivery route details and changes.
- Collaborated with team members to improve paper sorting and delivery speed.
- Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
- Reduced complaints by ensuring proper handling and storage of newspapers during transportation.
- Resolved delivery complaints and escalated complex issues to management.
- Maintained up-to-date records of delivery routes and customer information.
- Provided exceptional customer service, responding promptly to inquiries or requests from clients.
- Kept delivery vehicles in clean working condition for reliable service.
- Loaded and unloaded vehicles at distribution center, lifting heavy loads.
- Maintained punctual delivery times for consistent customer service experience.
Medical Billing Specialist
Lahey Clinic
09.2006 - 06.2014
- Located errors and promptly refiled rejected claims.
- Prepared billing correspondence and maintained database to organize billing information.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Filed and updated patient information and medical records.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Precisely evaluated and verified benefits and eligibility.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Education
No Degree/ Completed 3 Yrs. - Criminal Justice
Univ of Lowell
Lowell, MACollege Prep Courses -
Melrose High School
Melrose, MA06.1984
Skills
- Package handling
- Safe Driving
- Memory Recall
- Weather Preparedness
- Efficient Delivery
- Delivery Speed
- Sense of Direction
- Handheld Device Operation
- Punctuality
- Street Knowledge
- Load Balancing
- Mail Sorting
- Mail delivery
- Sorting Accuracy
- Reading Comprehension
- Route Navigation
- Geographical awareness
- Accountability
- Safety awareness
- Hand-Eye Coordination
- Weather Tolerance
- Report Preparation
- Mail distribution
- Scan parcels
- Documentation & recordkeeping
- Sorting mail
- Schedule Management
- Mail-sorting and delivery sequence
- Change-of-address orders
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Teamwork skills
- Physical Strength
- Team building
- Task Prioritization
- Self Motivation
- Goal Setting
- Professionalism
- Time management abilities
- Continuous Improvement
- Adaptability
- Cultural Awareness
- Professional Demeanor
- Manual Dexterity
- Collect packages
- Serve customers
Timeline
Newspaper Carrier
Boston Globe Subsidies
01.2017 - 09.2022
City Letter Carrier
USPS
05.2016 - 05.2024
Medical Billing Specialist
Lahey Clinic
09.2006 - 06.2014
No Degree/ Completed 3 Yrs. - Criminal Justice
Univ of Lowell
College Prep Courses -
Melrose High School