Kyle Truss
Pompano Beach,FL
Summary
I have recently obtained a Bachelors degree in Software Engineering and look to expand my experience within this ever-growing field. I excel in finding creative, out of the box solutions and taking on new opportunities head on.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Technician
Dexian
Fort Lauderdale, FL
10.2023 - Current
- Developed and managed a Phone Log website that utilizes the Zoom Phone and Zoom User API to provide statistics on calls made utilizing Zoom Phone and helps guide various business decisions.
- Constructed a Meraki reporting tool which integrates with the Meraki API and gathers various reports on the network equipment used within the company such as device firmwares, upgrade schedules, inactive equipment, and various configurations.
- Assisted in orchestrating monthly enterprise wide Zoom calls showcasing wins and motivating employees to become the best version of themselves.
- Administers, troubleshoots, and repairs computer hardware, software, and peripherals.
- Identify, troubleshoot, and resolve hardware and software issues.
- Follow up with the customer to ensure that the issue is resolved.
- Proficient in ticketing systems such as Jira and ServiceNow.
- Proficient in Zoom phone cloud VoIP.
- Proficient in Active Directory.
Part Time Junior Web Developer
GigTally
Pompano Beach, FL
05.2021 - Current
- Integrated with Square API to provide subscription and payment functionality, allowing users to gain access to select features.
- Developed a clean and comprehensible subscription management interface which allows users to subscribe, cancel, downgrade, and upgrade their subscription.
- Developed a website builder intended to provide subscribers with a fully built and dynamic website in the matter of seconds with the option of various templates and themes.
- Displayed extensive knowledge in a variety of web development languages such as PHP, JavaScript, CSS, HTML, SQL, and some Cypher.
- Demonstrated proficiency in various web development tools such as cURL and APIs.
Help Desk Support Intern
Dexian
Fort Lauderdale, FL
05.2023 - 10.2023
- Assist the Help Desk team to deliver technical support.
- Assist with laptop imaging and distribution.
Resolve technical issues as they arise. - Be proficient in ticket platforms such as Jira and ServiceNow.
- Provide exceptional customer service when interacting with users requiring technical support.
Help Desk Support Intern
DISYS
Fort Lauderdale, FL
09.2022 - 05.2023
- Assist the Help Desk team to deliver technical support.
- Assist with laptop imaging and distribution.
Resolve technical issues as they arise. - Be proficient in ticket platforms such as Jira and ServiceNow.
- Provide exceptional customer service when interacting with users requiring technical support.
Server
Shogun Japanese Restaurant And Sushi Bar
Brenham, TX
01.2021 - 03.2021
- Deliver prompt and exceptional service of food and drinks to customers.
- Market, upsell, and serve various menu items.
- Ensure a clean and pristine work environment.
- Display exceptional customer service when interacting with customers.
Bartender
Applebee's Grill + Bar
Brenham, TX
12.2019 - 12.2020
- Precisely crafted signature cocktails tailored to the customer’s needs.
- Deliver prompt and exceptional service of food and drinks to customers.
- Market, upsell, and serve various menu items.
- Ensure a clean and pristine work environment.
Software Development Intern
GigTally
Pompano Beach, FL
05.2020 - 08.2020
- Review web development code for multilingual changes.
- Create a base website launching app for both the Android IOS and Apple iPhone platforms.
- Create forms and documents inside the GigTally software.
Marine Service Technician
Shoreline Marine
Lighthouse Point, FL
05.2020 - 08.2020
- Performed regularly scheduled maintenance on Yamaha watercraft to provide reliability and safety.
- Remove old defective parts and replaced them with new working parts to restore functionality of various watercraft.
- Operated various sized watercraft for testing purposes.
- Operated heavy machinery to transport large watercraft and materials.
- Assisted in launching boats into the water successfully without damage.
- Prepared boats for the application of bottom paint to prevent barnacle growth.
- Cleaned and organized the workspace to maximise cleanliness and efficiency.
Sandwich Artist
Subway
La Grange, TX
05.2019 - 09.2019
- Demonstrated excellent customer support through direct interaction from order to product delivery.
- Manage all customer financial transactions including cash, credit card and refunds.
- Maintain a clean and orderly environment that passes all sanitary requirements for food preparation establishments.
Construction Laborer
Teocalli Decks and Fencing
La Grange, TX
05.2019 - 09.2019
- Complete outdoor fence and gate structures to specifications.
- Plot out and align fence deployments based on predetermined plans approved by the customer.
- Perform heavy labor with and without heavy machine assistance during construction.
Education
Bachelor of Science - Bachelors in Software Engineering
12.2024
Associate of Arts - Liberal Arts And General Studies
12.2022
High School Diploma -
05.2019
Skills
- Customer Service - 6 Years
- HTML - 4 Years
- PHP - 4 Years
- JavaScript - 4 Years
- CSS - 4 Years
- C - 2 Years
- SQL 1 Year
- Troubleshooting - 3 Years
- Issue Resolution - 3Years
- Zoom Phone - 3 Years
- Meraki Dashboard - 2 Years
- User Training - 4 Years
- Application Support - 4 Years
- Technical Support - 4 Years
- Hardware Diagnostics - 4 Years
- Microsoft Outlook - 4 Years
- Microsoft Excel - 4 Years
- Microsoft OneDrive - 3 Years
- Service Now - 3 Years
- Jira - 1 Year
- Python - 1 Year
- Assembly - 1 Year
- Microsoft Active Directory - 2 Years
- LanSweeper - 3 Years
- SnipeIT - 2 Years
- System Maintenance and Repair - 2 Years
- Call Center Operations - 2 Years
Projects
- Zoom Phone Call Log web application
- Website template builder - gigtally.com/kyletruss
- Meraki reporting software
- Sorting algorithm visualizer built in React
- Virtual business card
- Tide monitor website
- In ground swimming pool
- Outdoor shop
Hobbies
- Programming
- Saxophone
- Video Games
- Pole Vaulting
- Working out
- Home improvement/ fun projects
- Marvel
Certification
- Project+
- AWS Cloud Practitioner
- ITIL Foundation
Timeline
Support Technician - Dexian
10.2023 - Current
Help Desk Support Intern - Dexian
05.2023 - 10.2023
Help Desk Support Intern - DISYS
09.2022 - 05.2023
Part Time Junior Web Developer - GigTally
05.2021 - Current
Server - Shogun Japanese Restaurant And Sushi Bar
01.2021 - 03.2021
Software Development Intern - GigTally
05.2020 - 08.2020
Marine Service Technician - Shoreline Marine
05.2020 - 08.2020
Bartender - Applebee's Grill + Bar
12.2019 - 12.2020
Sandwich Artist - Subway
05.2019 - 09.2019
Construction Laborer - Teocalli Decks and Fencing
05.2019 - 09.2019
Western Governors University - Bachelor of Science, Bachelors in Software Engineering
Blinn College - Associate of Arts, Liberal Arts And General Studies
La Grange High School - High School Diploma,
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