MELANYSHA SCOTT

Represented Safe Credit Union to members by professionally providing personable service and assisting promptly, efficiently, and accurately while processing transactions

• Provided in-branch and by-phone services such as general information regarding credit union's policies and accounts
• Responded to and resolved member's requests, questions, and concerns or directed them to proper resources to assist them
• Performed routine opening and closing duties such as safety procedures, and transactions including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, line of credit advances, and check cashing
• Opened checking, savings, certificates, loans, etc
• Closed accounts as indicated by policy and procedures
• Processed mailed and night drop deposits and receipts
• Cross-sell all services offered by Safe and worked with different departments to help members achieve financial goals
• Assisted large business account members with weekly or daily transactions
• Maintained safe environment by following fraud prevention procedures and updating member information.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Logged hundreds of cashier's checks and other transactions to maintain accurate account records daily.

Handle all sales, payments, bookings, schedules, and time clocks Performed administrative support tasks, such as proofreading, transcribing handwritten information, or computers to work with pay records, invoices, balance sheets, or other documents

• Collected, sorted, distributed, or prepared mail, messages, or courier deliveries
• Assisted Multi-studio director with managerial tasks in office Collaborated with business owners to reach monthly, yearly, and daily goal
• Received candidate applications, conducted interviews, hired, and trained all employees
• Main Key holder performing routine opening and closing duties
• Received, ordered, and stocked inventory
• Provided customized service to guests with consultations, safety information, waivers, and personal profiles
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Adhered to esthetician safety guidelines and managed clean, sanitized studio.

• Demonstrated how to clean and care for skin properly and recommended skin-care regimens
• Sterilized equipment and cleaned work areas Selected and applied cosmetic products such as creams, serums, and tonics based on customers' preferences
• Answered customers' questions regarding merchandise and advised customers on merchandise selection
• Took inventory or examined merchandise to identify items to be reordered or replenished. Itemized and total customer merchandise selection at checkout counter, using cash, credit, or debit.
• Utilized CRM software to manage customer accounts and track performance metrics.

• Placed prices or descriptive signs on backdrops, fixtures, merchandise, or floor
• Set up or adjusted window displays, and interior display areas, or to reflect changes in inventory or promotion
• Described merchandise and explained use of, operation, and care of merchandise to customers
• Assisted customers with fitting on merchandise
• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Answered questions regarding store's merchandise
• Provided open availability and extra hours to prepare for new launches and sales.