Zach Bredeson
Cameron Park,CA
Summary
Dynamic Salesforce Administrator with a proven track record at SAFE Credit Union, excelling in automation and security management. Expert in optimizing processes through process mapping, user stories and enhancing team collaboration. Recognized for prioritizing project management and achieving significant efficiency gains, driving impactful results for disputes teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Salesforce Administrator
SAFE Credit Union
09.2022 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Set up and controlled permission levels across multiple Salesforce orgs to protect important data.
- Utilized process mapping and user stories to provide better sprint planning for large projects.
- Migrated automation from workflows and process builders to flows to be in line the standard practices.
- Maintained a queue of Salesforce enhancements and bugs to ensure proper prioritization and requested due dates.
- Evaluated current processes to pinpoint efficiency gains in current automation and opportunities to automate manual work.
- Migrated profile to permission sets and permission set group to ensure we are in line with Salesforce best practices.
- Migrated Salesforce orgs to lightning utilizing lightning pages to show fields and lists prudent to the current users responsibilities.
Salesforce Administrator
SAFE Credit Union
01.2021 - 09.2022
- Performed regular audits of licenses to ensure they were being used for budgeting purposes.
- Utilized Salesforce cases, with an integration to Jira, to manage and prioritize cases.
- Found and reported performance enhancements to note possible risks for processes
- Reported directly to executives, for four months, as the sole admin of four orgs, while a replacement of my superior was being found.
IT/Salesforce Administrator
RFgen Software
03.2019 - 01.2021
- Implemented over 200 documented including changes to workflows, process builders, and formula fields to automate Salesforce environment
- Reviewed and assessed Salesforce deployment process, documentation, and testing to provide a more reliable production environment
- Resolved user issues related to Salesforce, Networking, Systems, and overall IT
- Created new automated account-based marketing lead processes by utilizing record types, page layouts, and user profiles
- Implemented and managed Salesforce Partner Community that allows partners to create and track their own leads, opportunities, and accounts
- Provided dynamic reports and list views to sales, marketing, support, and services departments
- Utilized Salesforce Service Cloud to prioritize, schedule, and follow-up on tickets
Project Manager
RFgen Software
04.2018 - 03.2019
- Managed over 20 projects for different customers by maintaining constant status meetings with internal consultants and external stakeholders
- Reviewed project plans and acquired resources to meet project goals and objectives by setting realistic due dates for tasks and project phases
- Collaborated with other project managers to ensure maximum resource utilization across multiple projects
IT Technician
RFgen Software
08.2016 - 04.2018
- Assisted customers with software issues revolving around permissions, database, and ERP connections, as well as technical requirements
- Provided remote screen sharing sessions to troubleshoot issues
- Reviewed VBA and .NET scripting issues with customers
- Monitored support channel with over 40 open cases
- Troubleshot networking and connectivity issues between mobile devices and servers or virtual machines
- Used virtual machines to reproduce/resolve software issues
Education
Bachelor of Science - Computer Information Systems
University of Nevada, Reno
Reno, NV12-2016
Skills
- Data migration
- Report building
- Permission Sets
- Permission Set Groups
- Business analysis
- Flows
- Lightning
- Team leadership
- Project management
- Data Quality
Certification
- Salesforce Certified Business Analyst (SCBA)
- Salesforce Certified Platform App Builder
- Salesforce Certified Administrator (SCA)
- Salesforce Certified Advanced Administrator (SCAA)
Timeline
Senior Salesforce Administrator
SAFE Credit Union
09.2022 - Current
Salesforce Administrator
SAFE Credit Union
01.2021 - 09.2022
IT/Salesforce Administrator
RFgen Software
03.2019 - 01.2021
Project Manager
RFgen Software
04.2018 - 03.2019
IT Technician
RFgen Software
08.2016 - 04.2018
Bachelor of Science - Computer Information Systems
University of Nevada, Reno
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