Oladimeji Morgan
Sr. Salesforce Administrator
Houston,TX
Summary
A highly skilled and certified Salesforce Administrator with 7 years plus of experience in designing, implementing, and maintaining Salesforce solutions for various organizations. Proven track record of optimizing Salesforce functionalities to drive business growth, enhance user experience, and streamline processes. Strong analytical skills coupled with excellent communication and project management abilities. Efficient administrator eager to leverage knowledge in cloud-based database management systems. Skilled in database security, backup and recovery with good understanding of automation and containerization tools. Team-oriented with strong work ethic.
Overview
7
7
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Senior Salesforce Administrator
Newrez LLC
01.2021 - Current
- Facilitated change management initiatives during major system upgrades or enhancements to minimize disruptions in day-to-day operations.
- Streamlined communication channels with seamless integration of third-party applications into Salesforce ecosystem.
- Collaborated with stakeholders to gather and analyze business needs, translating them into effective Salesforce solutions.
- Managed data migration processes, ensuring data integrity and consistency during migration from legacy systems to Salesforce.
- Provided ongoing support and training to end-users, empowering them to leverage Salesforce functionalities effectively.
- Implemented and maintained security settings, including profiles, roles, and permission sets, ensuring compliance with data security standards.
- Handle all administrative functions, including user account maintenance, reports and dashboards, workflows, automation, integrations with other systems, profile permissions, sharing groups, org wide defaults, and other routine tasks.
- Proficiency in creating and maintaining Salesforce profiles, roles, groups, queues, security, and managing access.
- Proactively identify opportunities to build scalable solutions.
- Analyze complex systems, fixing bugs, troubleshoot system issues.
- In collaboration with your team members, maintain release management process for Salesforce.
- Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion.
- Complete regular internal system audits and prepares for timely upgrades.
- Document and maintain thorough documentation of processes, policies, and configurations made to system.
- Experience in working in Agile/SCRUM environment.
- Promoted culture of continuous learning through regular knowledge sharing sessions on new features and best practices within Salesforce community.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
Salesforce Administrator
Fedex
01.2019 - 12.2020
- Advised clients on Salesforce best practices and recommended solutions to optimize their CRM processes and workflows.
- Conducted regular system audits to identify areas for improvement and implemented enhancements to increase efficiency and user adoption.
- Developed and maintained documentation including process flows, data models, and user guides.
- Acted as liaison between technical and non-technical stakeholders, facilitating effective communication and project management.
- Strong understanding of Salesforce platform capabilities, best practices, and limitations and ability to clearly communicate those to key stakeholders
- Excellent organizational skills and in-depth attention to detail with proven ability to lead multiple concurrent priorities.
- Ability to work independently and manage priorities and meet deadlines with minimal oversight.
- Excellent interpersonal skills with ability to serve as liaison with developers, project managers, and technical and non-technical business partners and ability to adapt style to suit audience.
- Reduced manual workload for sales team members with creation of time-saving automated email templates and document generation tools.
- Promoted culture of continuous learning through regular knowledge sharing sessions on new features and best practices within Salesforce community.
- Optimized lead nurturing efforts with targeted marketing campaigns designed within Salesforce
- Facilitated change management initiatives during major system upgrades or enhancements to minimize disruptions in day-to-day operations
- Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives
Salesforce Administrator
Cupertino Electric Inc
01.2017 - 12.2018
- Ability to assess impact of new requirements in Salesforce platform and all upstream and downstream applications, systems, and processes.
- Proven ability to design and implement new processes and facilitate user adoption.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Promoted culture of continuous learning through regular knowledge sharing sessions on new features and best practices within Salesforce community.
- Implemented effective backup strategies to ensure data protection in case of unforeseen disasters or failures.
- Proactively identified opportunities for process improvement within Salesforce environment by staying current on industry trends and best practices.
- Championed data-driven decision making through development of advanced analytics capabilities using native reporting tools in Salesforce.
- Optimized lead nurturing efforts with targeted marketing campaigns designed within Salesforce.
- Provide technical support for all Sales Cloud and Service Cloud users, managing support calls in order of urgency, and escalating calls where needed.
- Perform Salesforce Administration tasks including user and security management, data maintenance, dashboards, reports, fields, and page layouts.
- Build and maintain fields, views, reports, dashboards and other Salesforce objects and functions.
- Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion
- Maintained high levels of security and compliance by enforcing strict access controls, monitoring user activity, and performing periodic vulnerability assessments
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives
Education
Bachelor of Science - Computer Science
Olabisi Onabanjo University University
Ogun State NigeriaAssociate of Arts - Computer Science
Los Angeles Southwest College
Los Angeles, CAHigh School Diploma -
Community High School
Ogundele Alaho-NigeriaSkills
Territory Management
undefinedCertification
Salesforce Certificated Administrator (SCA)
Affiliations
- Society of Human Resource Management
- International Association of Administrative Professionals
- Project Management Institute
- Trailhead by Salesforce
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Timeline
Senior Salesforce Administrator
Newrez LLC
01.2021 - Current
Salesforce Administrator
Fedex
01.2019 - 12.2020
Salesforce Administrator
Cupertino Electric Inc
01.2017 - 12.2018
Bachelor of Science - Computer Science
Olabisi Onabanjo University University
Associate of Arts - Computer Science
Los Angeles Southwest College
High School Diploma -
Community High School
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