Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kyle Vivian

Marquette,MI

Summary

A college graduate with multiple years of customer service experience, while also being a member of the CABIN ( Cognitive x Affective Behavior and Integrative Neuroscience) lab led by Dr. Joshua Carlson of Northern Michigan University.

Holder of a Bachelor degree in Psychology,

Admitted to Northern Michigan University under a Social Work Masters program.

Overview

2
2
years of professional experience

Work History

Curbside Shopper

Meijer
07.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Pest Control Technician

EcoShield Pest Control
05.2022 - 08.2022
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Fostered excellent service leading to positive online reviews.
  • Managed 10-16 Customer Appointments Daily

Pest Control Technician

Aptive Environmental
06.2021 - 08.2021
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Prepared reports and kept detailed records of pest control activities.
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Drove to customer residences and places of business to inspect for pests.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
  • Managed 10-16 Customer Appointments Daily

Education

Bachelor of Science - Psychology, Preclinical And Mental Health

Northern Michigan University
Marquette, MI
05.2023

High School Diploma -

Central High School
Salem, WI
06.2019

Skills

  • Guest Satisfaction
  • Proper Storage Procedures
  • Performance Goals
  • Safe Equipment Handling
  • Improvement Plans
  • Compliance Requirements

Accomplishments

Started working with Dr. Joshua Carlson at the CABIN Lab: Cognitive x Affective Behavioral and Integrative Neuroscience Lab. Here I was tasked with conducting research and setting up research area for participants. August 2022.


Achieved a 4.0 for classes taken during the Winter 2023 semester. May 2023.

Achieved a Bachelor of Science Psychology degree. May 2023.

Timeline

Curbside Shopper

Meijer
07.2023 - Current

Pest Control Technician

EcoShield Pest Control
05.2022 - 08.2022

Pest Control Technician

Aptive Environmental
06.2021 - 08.2021

Bachelor of Science - Psychology, Preclinical And Mental Health

Northern Michigan University

High School Diploma -

Central High School

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Kyle Vivian