Kyle V. Oldham
Woonsocket,RI
Summary
Dedicated home care professional with experience as a Home Health Aide (HHA) and Certified Nursing Assistant (CNA). Proven ability to provide compassionate support and assistance to individuals, particularly those living with Alzheimer's disease. Skilled in fostering a safe and nurturing environment that enhances quality of life for clients. Committed to delivering personalized care that meets the unique needs of each individual.
Overview
15
15
years of professional experience
Work History
Schedule Coordinator
Embrace Home Care
Dedham, MA
05.2025 - Current
- Responsible for creating and maintaining client and caregiver schedules
- Serve as a collaborative partner with the VP of Operations and CEO
- Maintain positive and productive relationships with clients, caregivers, and case managers
- Maintains track logs of client and caregiver communications including care plans
- Available to serve on our on-call scheduling rotation for addressing client care issues during non-business hours (evenings and weekends)
- Takes phone calls, process client intakes and explain our services to potential clients
- Serve as the on-call manager on a rotating basis
- Assist with scheduling and conducting interviews for caregiver applicants
- Assist with training of new caregivers
- Assist with submissions and follow-up with clients’ Long Term Care insurance reimbursements
Server
The Residence at Valley Farm
Ashland, MA
01.2025 - Current
- Provide a high level of customer service and promote a restaurant style dining atmosphere
- Work closely with the Culinary Services Director and/or Executive Director to keep residents satisfied with food and dining
- Serve residents and guests beverages as requested
- Review daily menu with residents
- Take and deliver accurate meal orders to residents and guests
- Remove used or soiled plates, utensils, glasses, linen from the dining room as needed
- Adhere to Quality Enhancement standards and standard food safety practices
- Assist with preparation and execution of special events, banquets, and themed meals
- Acquaint new residents with menus, seating, and dining options and hours
- Clean and sanitize carpet, tables, chairs, condiment containers, and equipment used in the dining room
- Communicate resident likes and dislikes to food service director and/or dining room manager for menu planning purposes and resident satisfaction
- Create a strong sense of teamwork and cooperation among all staff
- Attend pre-meal stand up held for all dining and kitchen staff
Direct Support Professional
Venture Community Services
Sturbridge, MA
04.2024 - 01.2025
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Implemented individualized care plans based off clients’ specific needs and goals
- Supported individuals in developing independent living skills
- Maintained accurate records of clients’ progress, behaviors, incidents and medical information
- Ensured a safe environment by identifying potential hazards and implementing appropriate preventative measures
- Responded promptly to emergencies or crisis situations, following established protocols
- Developed positive relationships with clients through active listening, empathy and effective communication
- Documented all interactions/observations accurately and maintained confidentiality of clients’ information
- Direct Support Professional
Supportive Home Care Aide/Scheduling coordinator/field support supervisor
Associated Home Care
Framingham, MA
03.2020 - 12.2023
- Assists clients with daily tasks ranging from personal and bedside care needs, including clients in various stages of health and those living with Alzheimer’s
- Monitors and reports on current emotional and physical health
- Provides home cleaning services, assisting with personal and oral hygiene and safe transfers
- Provide these services to a variety of clients with a wide spectrum of individual needs and concerns
- Handled incoming calls from clients and coordinated visits
- Handled calls from caregivers in regard to their schedules and adjusted as needed
- Coordinated days off from caregivers and found coverage for their clients
- Maintained open lines of communication with our case managers
- Made home visits to meet with new clients and set up services as well as introduce a caregiver on their first day
- Performed quarterly evaluations of caregivers in the field to ensure company policies were being followed and make corrections when needed
- Made quarterly visits with clients to ensure services were going well
- Filled out and submitted paperwork for every visit and evaluation
- Helped open new cases with new clients and set up their services
- Investigated concerns brought up but clients and or caregivers and filled
General Manager
Moe’s Southwest Grill
Natick, MA
07.2018 - 03.2020
- Oversaw various staff trainings including safety, cleaning and food handling
- Maintained logs for food safety as well as daily bookkeeping for sanitation and cleanliness
- Managed complex catering orders which consisted of food prep, delivery, and setup. Required constant communication with the client to ensure satisfaction
- Created employee schedules, responsible for supervising shifts and filling in where needed, often managing multiple stations simultaneously
- Ensuring team communication to guarantee customer satisfaction
- Handled all customer complaints in a timely and courteous fashion
Activities Coordinator
St. Camillus
Whitinsville, MA
05.2012 - 06.2013
- Planned and executed various daily activities for patients
- Trained on proper medical protocols and procedures as well as food and liquid hazard protocols
- Completed Oasis and Silver Chair Trainings related to season-based health issues
- Supervised patients during daily activities and coordinated with medical staff to properly administer individualized healthcare plans
- Attend weekly wellbeing meetings with medical staff, patients and families
Assistant General Manager in Training
Boston Market
Worcester, MA
03.2010 - 05.2012
- Conducted interviews, recommendations for hiring, trainings for new employees and administered disciplinary actions
- Responsible for placing inventory orders, monetary bank transactions, and guest experience
- Maintained appearance and cleanliness of the store, record keeping of food logs, as well as daily bookkeeping for sanitary levels, food safety and customer service calls
- Responsible for multifaceted catering and holiday banquet meals
- Dispatched to nonprofitable stores to assist the General Manager in making profits and serving as a mediator between employees and management
- Shift Supervisor then Assistant General Manager in Training
Education
Community College -
MassBay Community College
05.2025
High School - undefined
Shrewsbury High School
Shrewsbury, MA06.2009
Skills
- CPR
- Care Plans
- PPE
- Behavior Management
- Time Management
- Home care
- Team Communication
Community Service
Planting the Seed Foundation, Board Member, Worcester, MA, 2015-01, 2020, Serve on the board of a social services nonprofit with a yearly operating budget of $30,000 which we use to leverage over a million dollars’ worth of annualized giving
Training
- Nide Training
- Covid-19: Guide for Direct Care Workers
- Supportive Mental Health Home Care Aide
- Supportive Home Health Care Aide for Alzheimer’s
- Habilitation Therapy Training
- Home Health Aide Training
- Infection Control Training
- OSHA Training
- Food Prep and Safe Handling Training
- Hazardous Chemicals and Restaurant Safety Training
Timeline
Schedule Coordinator
Embrace Home Care
05.2025 - Current
Server
The Residence at Valley Farm
01.2025 - Current
Direct Support Professional
Venture Community Services
04.2024 - 01.2025
Supportive Home Care Aide/Scheduling coordinator/field support supervisor
Associated Home Care
03.2020 - 12.2023
General Manager
Moe’s Southwest Grill
07.2018 - 03.2020
Activities Coordinator
St. Camillus
05.2012 - 06.2013
Assistant General Manager in Training
Boston Market
03.2010 - 05.2012
High School - undefined
Shrewsbury High School
Community College -
MassBay Community College