Kyle Wagner

• Crafted bespoke training programs that transformed staff into passionate brand ambassadors.
• Curated a wine selection blending both more familiar styles and labels, with some for more discerning enthusiasts.
• Celebrated creativity and seasonal ingredients, to create cocktails that were approachable and unique.
• Balanced beverage program focusing on distinction and variety, as well as being harmonious with our culinary offerings.
• Fostered a culture of knowledge through engaging tastings and staff development, empowering the team to connect authentically with guests.

• Managed FOH teams for $10M annual award winning Steakhouse.
• Interviewed, hired, trained staff in world class fine steakhouse setting
• Created wine training material and testing to further develop FOH staff
• Helped recover struggling sales numbers through marketing efforts and service changes
• Worked in tandem with event coordinator to draw private dining clients/ BEO with the aid of Tripleseat

• Managed team of 40 FOH staff including servers, bartenders, server assistants and food runners

• Created and managed scheduling

• Conducted daily preshift meetings and weekly management meetings

• Managed P&L to ensure maximum profitability

• Worked with high profile guests to tailor bespoke dining experiences

• Managed very high volume steakhouse with 737 seats, completing around 1600 covers per night, $11M annual revenue.
• Managed FOH staff meetings
• Scheduled Server staff and managed schedules for 70 service staff members
• Handled guest conflicts quickly and hospitably
• Helped grow sales by providing consistent service through training and coaching team members

• Worked in multiple roles before becoming kitchen manager, including barback, line cook, bartender
• Managed inventory and ordered all food and paper goods for location
• Created prep lists and navigated seasonal changes to maintain profitability
• Managed a team of 6 BOH staff
• Created weekly schedules
• Even worked outside of my department to help train new bar staff