Kyle Walker-Mole
Summary
Highly motivated and results orientated with exceptional leadership and communication skills looking to become an asset in your organization. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
10
10
years of professional experience
Work History
Collections Supervisor
Philips North America
09.2021 - Current
- Investigated and reviewed credit risks and collections.
- Prepared and delivered performance reviews of collections agents to support continuous improvement of department.
- Identified needs and provided training to clarify expectations of collections agents.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Documented conversations with consumers and research into accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Acted as central point of contact for both employees and customers on routine credit and collection issues.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Customer Service Educator
Cardionet, A Biotelemetry Company
09.2018 - 09.2021
- Facilitate new hire education classes for new employees at the local and headquarter locations
- Provide coaching and support to new and existing employees for continuity
- Provide support to internal and external customers of company
- Provide support to Quality Improvement Team as needed
- Completion of monthly and quarterly audits for SOX , and Finance and Compliance
- Perform operational functions to maintain skill level
- Maintain confidentiality regarding patients and company records per company regulations and guidelines
Billing Lead
Cardionet, A BioTelemetry Company
09.2020 - 04.2021
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Generated daily, weekly and monthly reports for billing department.
- Executed billing tasks and recorded information in company databases.
- Audited billing records to verify accuracy and completeness.
Reimbursement Specialist II
Cardionet, a Biotelemetry Company
06.2018 - 09.2018
- An In-depth review of payor group to locate trends to resolve/investigate claims which were denied by payor.
Reimbursement Specialist I
Cardionet, a Biotelemetry Company
05.2016 - 06.2018
- Interact with internal and external consumers to resolve and expedite payments
- Obtain status of outstanding claims
- Respond to incoming calls from patients, medical practices and insurance companies
- Follow-up on outstanding AR balances within companies specified timeframe
- Ensure timely and accurate processing of bill resubmission to insurance providers
- Submit appeals based on denials companies
- Experienced with third party billing, Medicare, private pay and HIPPA regulations
Media Consultant
Pound Cake Heaven
10.2014 - 12.2015
- Introduced and strategized various methods to maintain company client base and potential clients informed and intrigued with the company
- Computed all updates with social media following and posts and reporting directly to supervisor
- Responsible for all social media and website information to attract new clients and raise business.
Crew Member
Patty's Taste of Philly, Internet Video
05.2014 - 04.2015
- Conceptualized position of camera and scenery of various establishments in providing best sound and picture quality
- Provided updates and teasers via social media for the radio personalities'' followers to promote both video series and filming.
Intern
Clear Channel Media & Entertainment
09.2013 - 06.2014
- Midday's with Patty Jackson, (Programming, Production and Social Media)
- Responsible for assisting on air talent with daily tasks such as news topics that benefit the knowledge of the listening demographic
- Prepped and programmed national stories via website for listeners across the country by learning company website information as well as learning how to run the board in the radio station
- Collaborated and produced various social media posts to engage the listener with the radio personality/ radio station.
Education
Bachelor of Science - Communications/Media Arts
Neumann University
Aston, PA05.2014
Skills
- Experience in
- Microsoft Access, Excel, Office, Publisher, Word and Powerpoint
- Competencies: HIPPA Regulations, Management Leadership, Effective Communication both oral and written, Customer Service, time Management
- New Hire Training
- Client Resolution
- Medical Billing and Collections
- Corrective Action Plans
- Team Oriented
Timeline
Collections Supervisor
Philips North America
09.2021 - Current
Billing Lead
Cardionet, A BioTelemetry Company
09.2020 - 04.2021
Customer Service Educator
Cardionet, A Biotelemetry Company
09.2018 - 09.2021
Reimbursement Specialist II
Cardionet, a Biotelemetry Company
06.2018 - 09.2018
Reimbursement Specialist I
Cardionet, a Biotelemetry Company
05.2016 - 06.2018
Media Consultant
Pound Cake Heaven
10.2014 - 12.2015
Crew Member
Patty's Taste of Philly, Internet Video
05.2014 - 04.2015
Intern
Clear Channel Media & Entertainment
09.2013 - 06.2014
Bachelor of Science - Communications/Media Arts
Neumann University
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