KYLE WIGGAN
Charlotte,NC
Summary
Customer-focused professional with 8+ years of experience in customer service, team leadership, and operations management. Proven ability to build positive team environments, improve service quality, and implement effective operational strategies. Experienced in staff training, customer relations, and driving organizational efficiency while consistently supporting business goals.
Overview
1
1
Certification
8
8
years of post-secondary education
8
8
years of professional experience
Work History
Bag Handler
Piedmont Airlines
01.2025 - Current
- Coordinated loading and unloading of baggage for flights, ensuring timely departures
- Transported baggage to claims and connecting flights, facilitating passenger access to luggage
- Operated baggage tugs, belt loaders, and cargo tractors, maintaining safety standards
- Verified luggage routing by checking flight and destination tags for accuracy
Host
JW Marriott Hotel
10.2022 - 11.2024
- Provided exceptional guest service to enhance overall dining satisfaction
- Coordinated reservations, waitlists, and guest seating to optimize dining experience
- Executed opening and closing procedures to ensure operational readiness
Internet Sales Manager
Primerica
09.2021 - 01.2022
- Addressed customer inquiries through online channels to facilitate deal closures., successfully closing deals through online channels
- Streamlined digital sales pipeline by implementing efficient processes for client follow-up., enhancing client follow-up processes
- Supervised digital advertising campaigns to ensure alignment with marketing goals. and updated product information to improve customer engagement
Security Officer
Conquer Security Services
01.2019 - 01.2020
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Conducted security patrols to monitor premises and report incidents
- Monitored facility safety protocols and assisted clients/employees with security concerns
- Responded swiftly to alarms and emergency calls, ensuring immediate action.
Education
Hairstyles / Barber Program -
Primer Grooming Barber School
Charlotte, NC 04.2022 - 07.2025
Central Piedmont Community College -
Central Piedmont Community College
Charlotte, NC 10.2019 - 08.2021
High School Diploma -
Vance High School
Charlotte, NC 01.2016 - 07.2018
Skills
- Baggage handling
- Logistics Coordination
- Operations Support
- Detail Oriented
- Customer Service
- Problem Solving
- Organization
- Team Training
- Communication
- Leadership
Certification
- Executive Secretary & Business Administration Certification
- Advanced Executive Assistant & Office Manager Diploma
- Executive Office Professional Certificate Program
Timeline
Bag Handler
Piedmont Airlines
01.2025 - Current
Host
JW Marriott Hotel
10.2022 - 11.2024
Hairstyles / Barber Program -
Primer Grooming Barber School
04.2022 - 07.2025
Internet Sales Manager
Primerica
09.2021 - 01.2022
Central Piedmont Community College -
Central Piedmont Community College
10.2019 - 08.2021
Security Officer
Conquer Security Services
01.2019 - 01.2020
High School Diploma -
Vance High School
01.2016 - 07.2018