Vanda Price
Delta Air Lines, Inc
ATLANTA,GA
16
years of professional experience
Results-driven professional with extensive experience in baggage handling and customer service. Expertise in training and mentoring staff, ensuring compliance with safety protocols, and driving operational efficiency. Committed to delivering exceptional service and minimizing disruptions.
Work History
Bag Room Lead
10 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Operated ground support equipment to ensure timely aircraft servicing and turnaround.
- Coordinated loading and unloading of baggage, cargo, and freight with precision and attention to safety protocols.
- Conducted routine inspections of ramp area to maintain safety standards and compliance with regulations.
- Mentored new ramp agents on operational procedures, enhancing team efficiency and performance quality.
- Resolved customer service issues related to baggage handling promptly, enhancing passenger satisfaction levels.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Coordinated baggage handling operations, facilitating timely delivery and tracking for travelers.
- Assisted passengers with inquiries, providing exceptional customer service and resolving issues efficiently.
- Resolved customer complaints via phone, email or live chat.
Reroute Agent/Baggage Service Agent
14 Years 9 Months- Delivered exceptional customer service by addressing passenger inquiries and resolving issues efficiently.
- Coordinated flight schedules and gate assignments to optimize operational flow and enhance passenger experience.
- Trained new agents on procedures, systems, and best practices to ensure consistent service delivery.
- Implemented process improvements that streamlined check-in operations, reducing wait times for passengers.
- Coordinated baggage handling operations to ensure timely delivery and customer satisfaction.
- Resolved customer inquiries and complaints regarding lost or damaged luggage effectively.
- Trained new staff on operational procedures, safety protocols, and customer service standards.
- Collaborated with ground crew to optimize baggage loading and unloading procedures.
- Updated records when lost, delayed or pilfered bags were found.
- Expedited baggage handling during irregular operations, minimizing disruptions to flight schedules and passenger inconvenience.
- Processed and secured unclaimed luggage.
- Ensured passenger safety with proper handling of fragile items, adhering to airline regulations and guidelines.
- Conducted thorough inspections of damaged luggage claims, assessing repair feasibility or compensation eligibility accordingly.
- Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
- Received special recognition from management for consistently meeting performance metrics related to baggage handling accuracy.
- Observed safety and privacy procedures in handling passengers' property.
- Coordinated with ramp agents to verify baggage was placed on the correct outgoing flight.
Education
No Degree - Early Childhood Special Education
Skills
Positive demeanor
Problem-solving
Teamwork and collaboration
Excellent communication
Baggage handling
Calm under pressure
Operational efficiency
Customer service
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized by management for safety concerns.
Timeline
Bag Room Lead
Delta Air Lines, Inc
10.2025 - CurrentRead More
Reroute Agent/Baggage Service Agent
Delta Air Lines, Inc.
01.2011 - 10.2025Read More
Southwest Tennessee Community College
No Degree from Early Childhood Special Education
Read More