Kyle Wolf
Cumberland
Summary
Dynamic retail professional with extensive experience at Dicks Sporting Goods, excelling in customer service and operational efficiency. Proven track record in training staff and implementing pricing strategies that enhance sales. Skilled in problem-solving and performance evaluations, fostering a collaborative team environment to drive success.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Dicks Sporing Goods
10.2022 - Current
- Assisted in daily operations, ensuring efficient store functionality and optimal customer service.
- Trained new staff on sales techniques, policies, and product knowledge to enhance team performance.
- Developed and implemented merchandising strategies that increased product visibility and customer engagement.
- Performed game plans and visual sets to display new and seasonal product
- Led team meetings focused on performance improvement, fostering a culture of collaboration and accountability.
- Resolved customer complaints efficiently, maintaining high satisfaction levels through effective communication skills.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Pricing and Signing Specialist
Dicks Sporing Goods
07.2016 - 03.2022
- Collaborated with cross-functional teams to implement promotional pricing initiatives.
- Conducted regular audits of pricing accuracy across multiple product categories.
- Performed weekly price changes to keep store discounts to a minimum
- Set up the weekly advertisement in store to promote sales
- Became the District Pricing Coordinator working with other pricing specialists to help in there development and sharing strategies and techniques
- Set up for special in store events for local teams, credit card promotions, and hiring events
Key Holder
Showcase Cinema De Lux
10.2008 - 06.2020
- Managed theater operations, ensuring adherence to company policies and standards.
- Trained and mentored new staff on customer service protocols and merchandise handling.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Created schedules for the department I oversaw, setting the theater up for success during peak operational orders
- Completed supply orders with vendors and received in the shipments
Education
Associate of Management - Sports, Entertainment, And Event Management
Johnson & Wales University
Providence, RISkills
- Problem-solving
- Customer experience
- Customer service and engagement
- Retail operations
- Time management
- Staff supervision
- Pricing and markdowns
- Loss prevention
- Stock rotations
- Order management
- Shift scheduling
- Performance evaluations
Timeline
Assistant Store Manager
Dicks Sporing Goods
10.2022 - Current
Pricing and Signing Specialist
Dicks Sporing Goods
07.2016 - 03.2022
Key Holder
Showcase Cinema De Lux
10.2008 - 06.2020
Associate of Management - Sports, Entertainment, And Event Management
Johnson & Wales University