Kyle Wyatt
Brookhaven,PA
Summary
Proven track record in enhancing customer satisfaction and operational efficiency at USPS, leveraging skills in complaint handling and team collaboration. Expert in employing effective communication and problem-solving to reduce complaint volume and improve service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Consumer Affairs Representative
USPS
02.2023 - Current
- Enhanced customer satisfaction by addressing and resolving consumer complaints and inquiries.
- Streamlined communication channels for efficient handling of consumer concerns, resulting in quicker resolutions.
- Collaborated with cross-functional teams to identify product issues and implement improvements, reducing complaint volume.
- Provided exceptional service by actively listening to consumer needs and offering tailored solutions.
Motor Vehicle Operator
USPS
06.2018 - 02.2023
- Improved customer satisfaction by providing timely and efficient transportation services.
- Enhanced vehicle safety by conducting regular inspections and maintenance checks.
- Reduced fuel consumption through careful route planning and efficient driving techniques.
- Boosted on-time delivery rates with effective time management and prioritization of tasks.
Equipment Operator
Penndot
11.2017 - 06.2018
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
- Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
Education
Associate of Technical Studies - Information Technology
Eastern Gateway Community College
Steubenville, OH05.2024
Skills
- Complaint Handling
- Data entry proficiency
- Record Keeping Abilities
- Industry Awareness
- Team Collaboration
- Effective Communication
- Customer Service
- Google Analytics
- Problem-Solving
- Interpersonal Skills
Timeline
Consumer Affairs Representative
USPS
02.2023 - Current
Motor Vehicle Operator
USPS
06.2018 - 02.2023
Equipment Operator
Penndot
11.2017 - 06.2018
Associate of Technical Studies - Information Technology
Eastern Gateway Community College
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