Kyle Youngs
Franklin,,WI
Summary
Proven to excel in high-volume environments, leveraged strong multitasking and customer service skills at Bass Bay Brewhouse to enhance guest satisfaction and drive revenue. Adept in liquor knowledge and fostering team collaboration, Consistently developed loyal clientele and maximized profits through effective upselling and personalized service.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Bartender / Server
Bass Bay Brewhouse
03.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Honey Butter Cafe
10.2020 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering an collaborative work environment that enhanced overall productivity levels.
Education
Some College (No Degree) -
University of Wisconsin, Whitewater
Whitewater, WI 09.2018 - 05.2019
Some College (No Degree) -
Milwaukee Area Technical College
Milwaukee, WI 09.2019 - 05.2020
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Team player attitude
- Food Running
- Good Conversationalist
- Bussing and Serving
- Patience and Tolerance
Timeline
Bartender / Server
Bass Bay Brewhouse
03.2023 - 09.2024
Server
Honey Butter Cafe
10.2020 - 03.2023
Some College (No Degree) -
Milwaukee Area Technical College
09.2019 - 05.2020
Some College (No Degree) -
University of Wisconsin, Whitewater
09.2018 - 05.2019
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