Kyle Zook
San Antonio,TX
Summary
IT professional with 7 years of experience ranging from helpdesk operations, progressing to enterprise system administration. Specializing in Tanium administration, system administration and application packaging.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Technology Support Specialist 3
City of San Antonio
09.2023 - Current
- Designed and created comprehensive software packages that were used by SCCM, Intune, and PDQ, ensuring seamless deployment and efficient updates across diverse endpoints, optimizing system performance and user productivity
- Managed deployment processes, ensuring efficient and timely software updates and installations
- Troubleshooted endpoint issues related to software installation and updates, maintaining high user satisfaction
- Collaborated with IT teams to optimize software deployment strategies, improving system reliability and performance.
Senior Information Security Engineer
Wells Fargo
04.2022 - 04.2023
- Monitored and maintained files and event logs using Tanium File Integrity Monitor across Windows and Linux servers, ensuring real-time threat detection and response
- Coordinated changes via ServiceNow, fostering seamless collaboration with cross-functional teams to enhance security posture and incident response readiness
- Operated within an Agile environment, prioritizing and executing tasks to meet stringent timelines and deliverables effectively
- Leveraged Tanium and Grafana to monitor, analyze, and report security events to senior management, providing actionable insights and strategic recommendations to bolster organizational cybersecurity defenses.
Tanium Enterprise System Administrator
Department Of Defense
03.2020 - 04.2022
- Managed and maintained optimal client agent health for all Tanium solutions, performing validation, troubleshooting, and timely resolution of issues to ensure continuous operational efficiency.
- Deployed Tanium across workstations, laptops, and servers, streamlining operations and enhancing endpoint management capabilities.
- Utilized Tanium tools in conjunction with SCCM packages to patch workstations, ensuring systems were up-to-date and secure.
- Created and managed user and computer groups in both Tanium and Active Directory, optimizing organizational structure and access management protocols.
Technology Support Technician
NEISD
10.2019 - 03.2020
- Effectively resolved user-reported issues by providing detailed descriptions and implementing timely solutions, enhancing user satisfaction and operational efficiency
- Installed, maintained, and supported computer systems and networks, ensuring seamless functionality and optimal performance
- Facilitated a successful mass hardware migration project across multiple campuses, contributing to the smooth transition to new systems and minimizing disruption to operations.
Helpdesk Technician
Department of Defense
06.2017 - 10.2019
- Delivered technical support for critical government and military applications, ensuring uninterrupted operations and adherence to stringent security protocols
- Diagnosed and resolved systems and network issues for both on-site employees and remote sites, maintaining high availability and operational continuity.
Education
Bachelor of Science - Computer and Information Sciences and Support Services
Columbia Southern University
Orange Beach, AL12.2024
Associate of Science - Computer Science
San Antonio College
San Antonio, TX01.2016
Skills
Tanium Administration, Deployment, and Security - 4 years
Windows System Administration - 4 years
Active Directory Management - 4 years
Java, PowerShell, and Python Programming - 3 years
Application, Server and Hardware Troubleshooting - 7 years
System Center Configuration Manager (SCCM) - 3 years
Application Packaging - 2 years
Certification
- CompTIA A+
- CompTIA Security +
- HDI Desktop Support Technician
- Tanium Certified Operator
- Tanium Certified Administrator
- PCEP - Certified Entry-Level Python Programmer
Timeline
Information Technology Support Specialist 3
City of San Antonio
09.2023 - Current
Senior Information Security Engineer
Wells Fargo
04.2022 - 04.2023
Tanium Enterprise System Administrator
Department Of Defense
03.2020 - 04.2022
Technology Support Technician
NEISD
10.2019 - 03.2020
Helpdesk Technician
Department of Defense
06.2017 - 10.2019
Bachelor of Science - Computer and Information Sciences and Support Services
Columbia Southern University
Associate of Science - Computer Science
San Antonio College
- CompTIA A+
- CompTIA Security +
- HDI Desktop Support Technician
- Tanium Certified Operator
- Tanium Certified Administrator
- PCEP - Certified Entry-Level Python Programmer
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