Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kylea Parchment

Dickson,TN

Summary

Experienced CXA with proven track record driving high customer satisfaction and positive customer experiences. Proficient in using various customer service software programs and strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

23
23
years of professional experience

Work History

CXA

Warby Parker Optical
11.2021 - Current
  • Virtual Vision Team Expert (Nov 2022 - Present)
  • CX Partner Support Extended Experience (Q3/Q4 23)
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Community Marketing /Customer Service Associate

Dickson Insurance Agency
03.2003 - 11.2021
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

JMAC Financial
01.2001 - 03.2001
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Researched options and recommended services to address clients' needs.
  • Balanced multiple accounts simultaneously, maintaining regular contact and professional relationships with each.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Monitored finance operations, product penetration and lender penetrations to optimize strategies.
  • Managed finance office processes and flow of contracts.

Education

Associate of Applied Science - Business Managment

Nashville State Community College
Nashville, TN

High School Diploma -

Dickson Co. High School
Dickson, TN
05.2000

Skills

  • Detail Oriented
  • Problem Solver
  • Multi Tasker
  • Responsible
  • Exceptional Communicator
  • Computer proficiency / Google Suite
  • Leadership
  • Correcting Discrepancies

Affiliations

Board Member President- Dickson Co. Soccer Association (2010-Present)

Volunteer with our local 501c3 youth soccer league 20+ hours a week during Spring & Fall seasons.

Timeline

CXA

Warby Parker Optical
11.2021 - Current

Community Marketing /Customer Service Associate

Dickson Insurance Agency
03.2003 - 11.2021

Customer Service Representative

JMAC Financial
01.2001 - 03.2001

Associate of Applied Science - Business Managment

Nashville State Community College

High School Diploma -

Dickson Co. High School

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Kylea Parchment