Kylea Taylor

• Greeted and seated guests in a friendly and professional manner, ensuring a positive first impression of the establishment
• Managed the flow of the dining room, coordinated with servers to ensure efficient service, and resolved any guest concerns or issues promptly
• Answered phone calls, took reservations, and maintained an organized seating chart to optimize table turnover and guest satisfaction
• Assisted with setting up and cleaning tables, refilling condiments, and ensuring the dining area was clean and presentable at all times

Managed inventory levels, ordering supplies as needed to maintain optimal stock levels and minimize waste
• Supervised day-to-day operations of a busy Tropical Smoothie Cafe, ensuring quality customer service and
smoothie preparation
• Trained and mentored new employees on company policies, procedures, and smoothie recipes to ensure consistency
in product quality
• Handled cash transactions and deposits, reconciling registers at the end of each shift to maintain accurate financial
records
• Collaborated with the General Manager to develop and implement strategies to increase sales and customer
satisfaction levels

• Managed and motivated a team of 10+ employees to achieve sales goals and deliver exceptional customer service
• Conducted training sessions for new hires on company policies, procedures, and customer service standards
• Resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction

• Supported restaurant staff with setting up dining areas, including arranging tables, chairs, and table settings
• Assisted in food preparation tasks such as washing, peeling, and chopping vegetables
• Helped maintain cleanliness in the kitchen and dining areas by sweeping, mopping, and wiping down surfaces
• Helped serve meals to customers and cleared tables to ensure a smooth dining experience
• Provided friendly and helpful customer service by assisting guests with seating, answering questions, and fulfilling special requests