Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giovanna Sousa

Riverside,CA

Summary

Proven to excel in high-pressure environments, adeptly managed unexpected events at MBG, enhancing customer satisfaction through efficient seating and query resolution. Demonstrated exceptional organizational skills and customer service, ensuring seamless operations. Skilled in team collaboration and effective time management, consistently prioritized children's well-being and engagement at Childcare.

Overview

3
3
years of professional experience

Work History

Host

MBG
11.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Babysitter

Childcare
12.2021 - 09.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Education

High School Diploma -

La Sierra High School
Riverside, CA
05.2024

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Problem-Solving
  • Multitasking
  • Organizational Skills

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Host

MBG
11.2023 - Current

Babysitter

Childcare
12.2021 - 09.2023

High School Diploma -

La Sierra High School

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Giovanna Sousa