Kyleah Fox
Springfield,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking, medical and personal fitness industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Personal Trainer
Pursue Fitness
Springfield, OR
08.2021 - Current
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs
- Organized files and created new system for personal fitness plans, records and contracts
Loan Servicing Specialist
Pentagon Federal Financial Services
Eugene, OR
12.2017 - 06.2019
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Reviewed and validated details of loan applications and closing documentation.
Benefits Specialist
Oregon Medical Group
Eugene, OR
12.2015 - 12.2017
- Checked employees' benefits enrollment for accuracy and inputted all data into Centricity software.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Updated benefit cost summaries for employer cost tracking.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
Teller Supervisor
Timberland Bank
Silverdale, WA
05.2012 - 09.2015
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted bank's products and services by consistently cross-selling to customers.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
Education
Associate of Science -
Lane Community College
Eugene, OR06.2017
High School Diploma -
Thurston High School
Springfield, OR06.2009
Skills
- Safe Equipment Demonstrations
- Relationship and Community Building
- CPR Certified
- Weight Control Guidance
Additional Information
References upon request.
Languages
Spanish
Limited Working
Timeline
Personal Trainer
Pursue Fitness
08.2021 - Current
Loan Servicing Specialist
Pentagon Federal Financial Services
12.2017 - 06.2019
Benefits Specialist
Oregon Medical Group
12.2015 - 12.2017
Teller Supervisor
Timberland Bank
05.2012 - 09.2015
Associate of Science -
Lane Community College
High School Diploma -
Thurston High School
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