Kylee Bern
Monroe,WA
Summary
Reliable and quick to learn new things, offering excellent customer service and organizational skills. Recognized for
strength in teamwork skills and handling customers needs in a professional and efficient way.
Overview
3
3
years of professional experience
Work History
Waitress
Gold Bar Thai and Cuisine
02.2023 - 05.2024
- Managed up to 17 tables and handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Provide exceptional customer service when answering phone calls and reply to any questions asked with ease.
- Proved successful working within tight deadlines and a fast-paced environment.
- Problem solved in situations with customers who required special requirements and/or attention in a calm and professional way.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept area clean and stocked to increase efficiency while working.
Youth Center Staff /Pool Attendant
Gold Bar Nature Trails
05.2021 - 09.2023
- Established positive relationships with customers and other staff members.
- Participated in team-building activities to foster teamwork and collaboration.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Assisted in maintaining a safe and clean environment, ensuring all activity areas were organized and properly equipped for scheduled events.
- Organized pool-related events and activities, promoting engagement among patrons.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Consistently received positive feedback from patrons due to excellent communication skills and proactive problem-solving abilities.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
- Played key role in event planning, setting up for pool parties and ensuring events ran smoothly.
Education
High School Diploma -
Sultan Senior High School
Sultan, WA06.2021
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Cleanliness
Complex Problem-Solving
Customer Complaint Resolution
Organization skills
Telephone skills
Time Management
Attention to Detail
Problem-Solving
Timeline
Waitress
Gold Bar Thai and Cuisine
02.2023 - 05.2024
Youth Center Staff /Pool Attendant
Gold Bar Nature Trails
05.2021 - 09.2023
High School Diploma -
Sultan Senior High School
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